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36 | TH E M R EP O RT SPECIAL ADVERTISING SECTION: 2018 OUTSOURCING GUIDE ISGN Solutions COMPANY DESCRIPTION With global delivery capabilities, ISGN Solutions has a diverse talent pool to deliver deep mortgage domain expertise across its solution set. With more than 25 years in the business and an extensive team of industry veterans, ISGN has the experience to help servicers and lenders gain a competitive advantage. ISGN Solutions domain experts incorporate indus- try best practices and cutting-edge technology to deliver timely services and assure maximum quality and customer satisfaction. Its solutions help reduce operational costs, increase customer satisfaction and improve effciency, allowing businesses to focus on their core competencies. ISGN Solutions measure its performance based on the success it enables for mortgage-focused companies. BUSINESS LINES, SERVICES, AND PRODUCTS ISGN Solutions, a leading Business Process Management company, provides customer-centric transformation solutions across the mortgage value chain. It has the most comprehensive set of licenses in the mortgage outsourcing industry. Its portfolio of services and solutions: Mortgage Lifecycle • Retail and consumer direct originations • Third-party originations • Home equity • Post-closing • Customer service and collections • Routine and default servicing Mortgage Solutions • Automation and robotics • Omni-channel customer management (call centers) • Business operations (BPO) • Analytics for operations and customer contact • Title, closing, and escrow • Compliance and process consulting KEY FEATURES/BENEFITS Transformative Solutions ISGN Solutions helps transform and grow mortgage businesses by solving their business challenges with a combination of unrivalled expertise, transformational technology, and value-driven solutions. In the end, enabling these companies to make the lending process simpler and more efficient for borrowers across the U.S. Flexible Delivery Model ISGN Solutions' end-to-end or component-based services and solutions are delivered through its right- shore model. The flexibility of the model lies in ISGN Solutions ability to deliver services onshore, offshore, or in a hybrid structure, each designed to meet a company's business objectives and ensure they remain compliant with U.S. regulatory requirements. Trusted Business Partner ISGN Solutions' team of experts take a collaborative approach to incorporating industry best practices and cutting-edge technology to ensure timely services, maximum quality, and ideal customer experiences. The company's proficiency—honed over 25 years of exclusively serving mortgage businesses—is a result of listening to companies and gaining a full under- standing of their desired business outcomes. They become a partner, not just a vendor, allowing them to design the right success-focused solutions. Business Value • Cost. By combining technology, analytics, and people, ISGN Solutions drives down businesses' cost to service and improves their competitive position. • Talent. IGN Solutions global staffing capabilities are easing human resource challenges and enabling lenders and servicers to rapidly scale. • Competition. With ISGN Solutions' RPA, OCR, ICR, and AI capabilities, businesses are realizing greater efficiencies, higher quality, and faster cycle times across the mortgage lifecycle, driving a competitive advantage. • Service. ISGN Solutions' omni-channel customer contact solutions and analytics capabilities are not just solving staffing challenges, but changing the way lenders and servicers manage contact, while driving higher customer satisfaction. KEY PERSONNEL Auvese Pasha SVP & COO Steve Schachter EVP, Sales Anne Politis EVP, Sales Engagement Dawn Elmore SVP, Servicing Roshan Sethi SVP, Operations STAFFING ISGN Solutions employs 2,000 people operating from five delivery centers serving 200 clients. CONTACT INFORMATION 2330 Commerce Park Dr. NE, Suite 2 Palm Bay, FL 32905 Phone: 312.208.2233 Email: Steven.Schachter@ ISGNSolutions.com Web: ISGNSolutions.com