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TH E M R EP O RT | 15 SPONSORED CONTENT ists. There are those that know mortgage operations, and those that know software, but it is rare to find qualified people who both know the mortgage industry and understand what it takes to implement mortgage technology. Too often teams lack training, skills, or the experience required to implement mortgage technol- ogy solutions. At Phoenix, we know time is of the essence. A mortgage tech- nology implementation specialist is a critical role for project suc- cess, serving as a project expe- diter. These specialists need to be "Swiss army knives", comfortable wearing multiple hats to get the job done. Couple that with expe- rience and training, and you will have a team member that will get done what is needed to deliver results. Dysfunctional team interactions A s Max Isaac and Anton McBurnie so eloquently depict in their book Close the Interaction Gap, imagine a world record hurdler competing against a world record sprinter: "as soon as the hurdler goes over the first hurdle, you realize he has lost even though the race has barely begun". Hurdles, aka roadblocks, will slow your team down. Promoting the ability for people to work together efficiently to clear those hurdles is a major success factor that is often ignored by management. What we usu- ally see is confusion of who is responsible for what, finger pointing, and "that is not my problem" mentality. It is critical to note that conflicts and distractions kill creativity and the ability to resolve issues and roadblocks. At Phoenix, we believe that people are a project's greatest asset. Having a team where indi- viduals understand how their role and capabilities fit into the team allows the overall team to reach their maximum potential. Take a step back and think about the mortgage software implementation you are managing right now. Do you have a Fort Taker leading the team? Do your team members lack skills and ex- pertise in either mortgage opera- tions or software implementation? Is your team interacting effectively to clear hurdles to project success? Clearing these gaps can make the difference between hitting your next go-live date and becoming the next "troubled project." To learn more about Phoenix and our Theory of Everything, visit us at phoenixoutcomes.com. Phonenix Team Theory of Everything: "At Phoenix, we know time is of the essence. A mortgage technology implementation specialist is a critical role for project success, serving as a project expediter. These specialists need to be "Swiss army knives", comfortable wearing multiple hats to get the job done."