MReport November 2018

TheMReport — News and strategies for the evolving mortgage marketplace.

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TH E M R EP O RT | 35 SPECIAL FEATURE Mr. Cooper is the third-largest home-loan servicer in the country, and they're on a journey to become the most customer-centric company in the industry. Mr. Cooper is focused on providing homeowners with products and tools that put their home, rather than their loan, at the center and help homeowners better understand how to use their home as an asset to strengthen their personal balance sheets. STAFFING STATS » Year established: 1994 » Number of employees: Approximately 8,000 » Primary locations outside of HQ: Irvine, California: Chandler, Arizona; and Longview, Texas BENEFITS AND PERKS » Volunteer Time Off: Mr. Cooper team members receive eight hours of paid time off to participate in volunteer activities. » Flexible Paid Time Off : In addition to PTO, Mr. Cooper team members receive three floating holidays to use throughout the year. » Team Member Loan Program: Mr. Cooper team members can take advantage of the Team Member Loan Program to buy a home or get a refinance. Benefits include waived fees and discounted pricing. PRAISE CORNER » Fannie Mae Servicer Total Achievement and Rewards » IDG Enterprise's Digital Edge 50 Award » Corporate DiversityFIRST™ Leadership Award GIVING BACK Habitat for Humanity, United Way, Junior League YEAR AHEAD CooperWorks: Mr. Cooper recently launched CooperWorks, an initiative focused on the company's continuing efforts to become a people company. The effort will focus on several initiatives, including benefits and perks to add value to our team members' lives. Servicing Transformation: Mr. Cooper has a companywide initiative to provide the tools and information needed to simplify and personalize customer interactions. In 2019, Mr. Cooper will be launching cutting-edge automated tools and processes that will make our team members more successful and improve the customer experience. Home Intelligence : In 2019, Mr. Cooper will be launching more features on its app, Mr. Cooper with Home Intelligence. HEADQUARTERS: DALLAS, TX » 469.549.2000 »: MRCOOPER.COM JAY BRAY, CEO: AMAR PATEL, CFO; TONY EBERS, COO Mr. Cooper Percent of employees who are women: 51% Percent of employees who are minorities: 48% PennyMac is a national mortgage lender with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. PennyMac operates in three business segments: Loan Production, Loan Servicing, and Investment Management. As of June 30, 2018, PennyMac is the fourth largest originator and the eigth largest servicer in the U.S. according to Inside Mortgage Finance. The company offers multiple options to help prospective customers buy, refinance, or simply stay in their homes. As a major loan servicer, the company services more than 1 million loans. MAKING HEADLINES » "Business Times announces the 50 Fastest-Growing Companies in the Tri- Counties"—Pacific Coast Business Times, September 25, 2018 » "Pennymac Mortgage Investment Trust Named Top Dividend Stock With Insider Buying and 9.62% Yield"—, July 9, 2018 STAFFING STATS » Year established: 2008 » Number of employees: 3,000+ BENEFITS AND PERKS » Robust medical, dental, and vision insurance options » Life insurance » Long-term disability » Paid time off, including holidays, vacation, and sick leave » 401(k) plan with 100 percent employer match up to 4 percent of employee deferral CUSTOMER SHOUT-OUT "The whole loan process went smoothly without any problem or delay. The process went as scheduled, days, dates, and time was honored. Everyone was great. Very good job." —Stephen M. of Las Vegas, Nevada "Everyone involved was very helpful and knowledgeable. This helped make the refinance process very smooth and everything was completed very quickly. We are very happy and would recommend PennyMac to everyone we know." —Christina S. of Sacramento, California HEADQUARTERS: WESTLAKE VILLAGE, CA » 866.549.3583 » PENNYMACUSA.COM STANFORD L. KURLAND, EXECUTIVE CHAIRMAN; DAVID A. SPECTOR, PRESIDENT AND CEO PennyMac L E N D E R / S E R V I C E R L E N D E R / S E R V I C E R

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