MReport March 2019

TheMReport — News and strategies for the evolving mortgage marketplace.

Issue link:

Contents of this Issue


Page 36 of 67

TH E M R EP O RT | 35 SPECIAL ADVERTISING SECTION: BEST IN TECHNOLOGY GUIDE KEY PERSONNEL Rohit Gupta President and CEO Brian Gould SVP, Operations Kevin McMahon SVP, Customer Solutions Matt Young SVP, Sales Anthony Guarino SVP, Pricing and Credit Policy STAFFING 500 Employees CONTACT INFORMATION 8325 Six Forks Road Raleigh, NC 27615 Phone: 800.444.5664 Web: Genworth Mortgage Insurance Corporation COMPANY DESCRIPTION Genworth Mortgage Insurance, an operating segment of Genworth Financial, Inc., is headquartered in Raleigh, North Carolina, and operates in all 50 states and the District of Columbia. Genworth MI works with lenders and other partners to help people responsibly achieve and maintain the dream of homeownership by ensuring the broad availability of affordable low-down- payment mortgage loans. COMPANY HISTORY Genworth has been providing mortgage insurance products and services in the United States since 1981. BUSINESS LINES, SERVICES, AND PRODUCTS Genworth offers a full complement of mortgage insurance products and services for lenders to help families achieve the dream of homeownership: » Competitive rates and guidelines » Technology that introduces efficiencies and simplifies the origination process » Fast turn times—nearly 100 percent of loans are turned in eight hours or less » Expert guidance from Genworth's ActionCenter ® , regional underwriters and appraisers » Seasoned, knowledgeable sales, underwriting, and customer training teams » Innovative products like Home Suite Home SM , Homebuyer Privileges ® , Homebuyer Education, and Homeowner Assistance programs KEY FEATURES/BENEFITS Along with its seamless rate quote and delegated ordering interfaces, Genworth has full, non- delegated integrations solutions with some of the largest Loan Origination Software (LOS) providers in the industry, including Ellie Mae ® (Encompass ® ), Black Knight (Empower ® ), and Mortgage Builder ® . These interfaces allow customers to deliver full loan packages (initial and trailing documentation) to Genworth, as well as receive their MI commitment, without navigating away from their LOS. Genworth also offers an award-winning website,, that allows lending professionals to visually track every part of the MI application process through close. The site features reduced data entry for fast, easy submissions of MI applications, drag-and-drop for multiple document uploads simultaneously, an enhanced Rate Express ® interface, and MI application search capabilities. The user experience is also improved through mobile friendly/responsive design, enhanced site search capabilities, improved access to training offerings, preview capabilities for images and documentation, and step-by-step contextual help. COMPETITIVE ADVANTAGE Embracing powerful technology solutions that make mortgage processes easier for customers is very important to Genworth, and the company intends to stay ahead of the curve. In fact, Genworth has an identity in the industry for its exceptional service levels in underwriting and its innovations in technology, giving customers access to the fastest, easiest and most accurate ways to order mortgage insurance. Quality interfaces with the best LOS providers in the industry allow customers to order MI seamlessly, while industry-leading underwriting turn times ensure they receive a timely response that facilitates loan closings. Partnering with leading product and pricing engines such as Optimal Blue ® , in addition to Genworth's own rates and comparisons tool, Rate Express, via desktop and mobile, give loan officers instant access to accurate rate quotes. Identifying and building strategic partnerships with technology companies that are creating disruption and driving a wave of new capabilities enable customers to give their borrowers more visibility into every step of the origination process and improve responsiveness. ADDED VALUE TO CLIENTS As an MI partner, Genworth remains committed to giving customers a great experience in every interaction and providing valuable assistance at every turn. By continually raising the bar on technology and in-house underwriting capabilities, Genworth has been ranked best-in-class against competition three years in a row for underwriting services among customers and non-customers. Genworth's underwriting decisions are also faster and more accurate because they are based on validated data stemming from advancements it has made in corresponding risk management technologies. Having more sophisticated data at its fingertips has helped make Genworth smarter about the risk it puts on its books so it can help customers serve more homebuyers. KEYS TO SUCCESS Genworth's team likes to focus on its bigger purpose of getting people in homes and keeping them there. To ensure long-term success on this front, the company believes that innovation is critical. As its business evolves, creating new solutions and streamlining the processes for originating and underwriting mortgages will remain a strategic focus for Genworth. By taking a bold and aggressive approach, Genworth is making significant strides toward enhancing customer relationships and creating a better customer experience overall.

Articles in this issue

Links on this page

Archives of this issue

view archives of TheMReport - MReport March 2019