MReport May 2019

TheMReport — News and strategies for the evolving mortgage marketplace.

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4 | TH E M R EP O RT MTECH An Integrated Tax Service Solution BLACK KNIGHT AND LERETA ARE PARTNERING TO PROVIDE INCREASED AUTOMATION AND DECREASED RISK. B lack Knight, Inc., a company that supplies integrated software, data, and analytics to the mortgage and real estate industries, has entered into a strategic relationship with LERETA, LLC, a national supplier of real estate tax and flood services for mortgage servicers, to enhance tax reporting services to Black Knight's MSP servicing system customers. Black Knight says the relation- ship will allow servicers on MSP to experience enhanced integra- tion to improve data exchanges, a reduction in payment timeframes, the elimination of manual report entry errors, improved processing with functionality, accuracy, tax-specific processing, and an improved customer experience. "This alliance demonstrates our continuing commitment to driving innovation in property tax servicing," said John Walsh, CEO of LERETA. "It also shows how the respective leaders in tax service and servicing systems can work together to improve this critical servicing function. Servicers using LERETA for tax on the MSP sys- tem will now have more automa- tion and decrease in risk." According to Black Knight, the integration will allow loan ser- vicers to onboard loans faster, and they will no longer need to create manual tax reports and other manual processes, which will improve reporting accuracy and responsiveness for the servicer, the tax provider, and loan processing system. The system enhancements mean decreasing the risk of delays in paying taxes and reducing tax penalties, while offering better col- laboration and improved customer service. "Integrating LERETA's tax ser- vice with Black Knight's industry- leading MSP system demonstrates our ongoing commitment to continuously enhance our tech- nologies with the highest-quality capabilities," said Joe Nackashi, Black Knight President. "This innovative tax service will further streamline the onboarding process for our clients, increase process transparency, and provide a better customer experience." LERETA introduced Total Tax Solution (TTS), the core process- ing system for LERETA's out- sourced tax clients and an ASP solution for standard tax reporting clients, in 2016. "Customer service is always the biggest concern for servicers, and the launch of our Total Tax Solution has changed the way our customers can support their customers," Walsh said. "TTS dramatically improves the trans- parency of tax service, which has helped reduce the number of real estate tax-related service calls by over 30 percent. The implementa- tion of TTS has also resulted in industry-leading customer service call times; and 85 percent of tax- related calls are resolved on the first call, dramatically improving customer experience." The Black Knight MSP loan servicing system is used by finan- cial institutions to service over 34 million active loans. MSP is an end-to-end system that includes all aspects of servicing, including loan boarding, payment processing, escrow administration, and default management. A Leg Up on Cost- Effective Governance SERVICEMAC'S INCORPO- RATION OF THE INDISOFT PLATFORM IS DESIGNED TO PROVIDE ENTERPRISE-LEVEL QUALITY ASSURANCE. S erviceMac, a mortgage subservicer for banks, investment firms, mortgage bankers, and credit unions, has selected IndiSoft's RX Office Compliance platform to support its enterprise-level quality assurance and quality control processes. "As we round out our technol- ogy partners to complete our vision of a unique mortgage subservicing solution designed for the digital age in mortgage bank- ing, IndiSoft's RX Compliance platform is critical in addressing the constantly changing regulatory landscape to ensure superior, cost- effective governance," said Bob Caruso, CEO, ServiceMac. IndiSoft's AI-enabled regulatory compliance technology will assist ServiceMac's adherence to federal, state and investor guidelines, en- forcement actions, administrative rulings, court decisions, and inter- nal policies and procedures. "Working with a new sub- servicing enterprise, led by Bob and his team, is an exciting op- portunity for us. ServiceMac is A Broader Spectrum Here's how companies are leveraging tech to expand their customer bases—and better serve their existing customers.

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