MReport July 2019

TheMReport — News and strategies for the evolving mortgage marketplace.

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TH E M R EP O RT | 3 CO NTE NTS 16 THE SUMMER HOMEBUYING SPREE As the market tilts in favor of homebuyers, experts project what's in store for housing and how the industry can help more buyers achieve their American Dream. 20 WHAT MAKES FOR A HOT HOUSING MARKET? The housing market plays out in different ways for buyers, sellers, and real estate agents. With the summer season in full swing, take a look at which regions of the country are becoming popular with these groups. 24 BRIDGING THE CUSTOMER EXPERIENCE Here's how loan officers and real estate agents can work together to provide a cutting-edge customer experience in this digital era. 28 SPEAKING THE LANGUAGE OF MULTICULTURAL BORROWERS How can lenders use technology to support a multicultural customer base? By not losing the human touch. DEPARTMENTS 4 MTECH A Secure Lending Environment 10 INDUSTRY SNAPSHOT All About Perspective 12 TAKE 5 D. Steve Boland, Head of Consumer Lending at Bank of America 13 MDWELL First-Time's the Charm: The 10 Best and Worst Markets for Millenials 14 MCROWD Who's moving on and who's moving up in the industry

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