MReport September 2019

TheMReport — News and strategies for the evolving mortgage marketplace.

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36 | TH E M R EP O RT An MReport Issue Featuring Five Star Conference's Keystone Awards Finalists Nicole Booth VP OF PUBLIC POLICY, QUICKEN LOANS Nicole Booth describes herself as a "believer in utilizing technology to educate, offer services, and bridge communities." She has worked for Quicken Loans for the past seven- plus years, starting her time with the company as a Government Affairs Associate. She is responsible for aiding and overseeing Quicken Loans' public policy planning and advocacy agenda. Skilled in federal and state policy analysis, politics, legislation, public speaking, messaging complicated issues, strategic plans, coalition building, and public policy, Booth maintains a focus on "what lies at the corner of the mortgage industry and technology, including general fintech, consumer choice and experience, remote online notarization, eClosing, blockchain, telecommunications, and data privacy and security." Amanda Horvath, Product Manager of One Reverse Mortgage, told MReport that Booth has a passion for financial ease, access, and education for all. "She utilizes policy to advance the digital mortgage experience through direct impact on eClosings and privacy," Horvath said of Booth. She added that Booth has been elected by peers to leadership boards because of her drive for fintech and reputation for advocacy execution. Emily Chavarriaga GOVERNMENT LOAN SERVICING DEFAULT OPERATIONS MANAGER, BAYVIEW LOAN SERVICING Emily Chavarriaga, a 2019 recipient of the American League & Financial Network's (ALFN) Junior Professional & Executives Group Picture the Future Award, given annually to 12 young professionals, is captivated by the emerging AI revolution in loan servicing, driving her to lead internal and external partners to bring that vision to Bayview. "Using software with artificial intelligence and machine-learning capabilities, we have created six BOTs that completely changed the landscape of the Government Servicing Claims Department, ensuring lower operational risk, improved internal processes, and reduction of cost," Chavarriaga told MReport. Chavarriaga said that one important lesson she has learned over the course of her career is that strong employees are not necessarily defined by "polished resumes and perfect bullet points," but future leaning focus. "Some of the hardest workers I employed were the ones who did not have the benefit of top-tier schooling but who were hungry for change and opportunity. The financial industry introduced me to this different atmosphere and culture—one that has prepared me for my positions in mortgage banking." The RISING BUSINESS LEADER Award Recognizing individuals who, while still early in their careers, have demonstrated an outstanding capability to lead and drive progress. Finalists

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