MReport November 2019

TheMReport — News and strategies for the evolving mortgage marketplace.

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Page 4 of 67

M R EP O RT | 3 M R EP O RT | 3 CO NTE NTS 14 REVITALIZING THE MORTGAGE WORKFORCE Some of the leading industry minds discuss how their companies are adapting to a new workforce. 18 THE DIVIDENDS OF THE DIGITAL REVOLUTION? Wasn't tech investment supposed to be the answer? 22 MULTICULTURAL MARKETS AND APPLICATION FALLOUT What factors result in higher minority loan denial rates, and what can be done to help? 26 THE PERSONAL TOUCH When it comes to marketing, it's hard to stand out from the crowd. How can you break through the noise? SPECIAL SECTION 29 TOP 25 COMPANIES IN MORTGAGE & SERVICING For the second year, MReport spotlights 25 of the industry's top companies, as nominated by the professionals working within them. DEPARTMENTS 4 MTECH Leveraging Tech 10 TAKE 5 Denis G. Kelly, SVP of Sprout Mortgage 11 MDWELL 10 Best Places to Live in America 12 MCROWD Who's moving on and who's moving up in the industry

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