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Where Do We Go From Here? I n this month's MReport cover story, "Optimizing Homebuying," we take a look at how the mortgage industry is working to adapt to the evolving needs and changing demographics of the next generation of homebuyers. How will the landscape continue to shift in this new decade? Find out what subject matter experts from Flagstar Bank, Planet Home Lending, and more had to say. Next up, in "The Unseen Risks," Maria Moskver, the Chief Legal and Compliance Officer at Cloudvirga, takes a hard look at why employee training can be as important as cutting-edge tech when it comes to guarding your reputation and protecting your data assets. The exploration of digital security and compliance challenges continues in "Cybersecurity: Step by Step," in which Vincent Spoto, Founding Partner and Managing Director of RRMS Advisors, digs into why the industry needs to be proactive in protecting its customers. Finally, in "Trends to Watch for in 2020," Greg Holmes, Managing Partner at Credit Plus, Inc., explores where the mortgage industry may be headed in the months ahead, from increased usage of AI and technology, to new loan programs and an expanded focus on quality control. Welcome to the February 2020 edition of MReport. David Wharton Managing Editor 2 | M R EP O RT MNOTES © 2011 First American Financial Corporation and/or its affiliates. All rights reserved. YOUR business is OUR business! First American Mortgage Services is laser focused on mitigating YOUR cost, risk and exposure by aligning our advanced solutions with YOUR strategic objectives and compliance needs. We are the New First American, over 120 years young, strong and financially secure. Insight | Innovation | Integrity First American Title Insurance Company and First American Mortgage Services make no express or implied warranty respecting the information presented and assume no responsibility for errors or omissions. FIRST AMERICAN and FIRST AMERICAN TITLE are trademarks owned by First American Financial Corporation. 2 | Th e M Rep o RT Publisher Jon Ball contributing editor Abby Gregory online editor theMrePort.coM Ryan Schuette coPy editors Alison Rich emily White Youree heather hill contributors phil Britt Bob Calandra eric Fox Jack Konyk Mark Lieberman creative director Jason Stone art director Jonathan Won associate art directors Bruce Sons Chanyanont Loha-Unchit design director Sean Walker advertising Dina Duncan (214.525.6740) Jason Myers (214.525.6760) Andi Zimmerman (214.525.6724) technology Toby Tull Brandon Shangraw social Media Leon McKenzie Ani Vera circulation/corresPondence Celina Avila corPorate officers chairMan & chief creative officer chief executive officer Mark hulme edward R. Delgado business develoPMent Andi Zimmerman chief financial officer John harrison director of huMan resources ernest Gillespie director of oPerations Toby Tull account executives senior account executive Donna Lott (214.525.6792) sPonsorshiPs Jason Myers (214.525.6760) account executives Renee Charles (214.525.6742) Thomas Griffin (214.525.6754) Kristin Larson (214.525.6713) Ryan McLemore (214.525.6706) Marketing Travis Bogdon Matt hulme Production Kyle Curtis Miguel Martinez Christian McCrossan concierge Celina Avila art direction Jason Stone Sean Walker Jonathan Won No part of this publication may be reproduced without written permission from the publisher. ©2011 Reo publishing LLC All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MReport strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MReport does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials. FORDEFAULTSERVICINGPROFESSIONALS THEFIVESTARINSTITUTE Follow us. EDITOR-IN-CHIEF Rachel Williams MANAGING EDITOR David Wharton REPORTERS Mike Albanese, Seth Wellborn COPY EDITOR Brandy Scott ONLINE CONTRIBUTORS Krista Franks Brock Andy Beth Miller CONTRIBUTORS Greg Holmes Maria Moskver Vincent Spoto CREATIVE DIRECTOR Jason Stone ART DIRECTOR Jonathon Won DESIGN DIRECTOR Sean Walker ADVERTISING Kevin McCrea (214.525.6756) 2019-2020 EDITORIAL ADVISORY BOARD Danielle Hale, Chief Economist, Realtor.com ® ; Ken Markison, Of Counsel, Weiner Brodsky Kider PC; Alex McGillis, Director of Product Development, Quicken Loans Erik Schmitt, Managing Director of Origination Division, Chase Home Lending; Rocky Stubbs, SVP, Head of Direct Lending, Flagstar Bank Corporate Officers CHAIRMAN & CHIEF CREATIVE OFFICER Mark Hulme PRESIDENT & CHIEF EXECUTIVE OFFICER Ed Delgado ART DIRECTION Jordan Funderburk, Jason Stone, Sean Walker, Jonathon Won PROFESSIONAL ASSOCIATIONS American Mortgage Diversity Council, National Mortgage Servicing Association: Marcela Bruner (214.525.6769) FORCE: Annie Collier (214.525.6740) Legal League 100: Lindsay Wolf (214.525.6786) Non-Prime Lending Council, Property Preservation Executive Forum: Rachel Williams (214.525.6748) No part of this publication may be reproduced without written permission from the publisher. © 2020 Five Star Global, LLC All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MReport strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MReport does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials.