MReport August 2020

TheMReport — News and strategies for the evolving mortgage marketplace.

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M R EP O RT | 3 M R EP O RT | 3 CO NTE NTS FEATURES 12 HOUSING POLICY FOR A NATION IN CRISIS From Supreme Court rulings to changes at HUD and FHA, here are the issues in play this election season as the federal government works to assist homeowners. 24 IN A WORLD GONE REMOTE, LENDERS HAVE A CHOICE TO MAKE The onset of COVID-19 has not only accelerated the use of remote notarization, it has made it a neccessity. 28 THE RESILIENCE OF HISPANIC HOMEBUYERS How this sector of buyers will stabilize the purchase markets—once again. 32 BUILDING TRUST IN YOUR BRAND Here's how lenders can improve the customer experience as the mortgage process adapts to changing homebuyer needs. 34 THERE'S NO TURNING BACK FROM DIGITAL LABOR Making the move requires an understanding of how automation can make the work more meaningful and valuable. EXPERT INSIGHTS 19 THE GOVERNMENT'S ROLE IN THE MORTGAGE MARKET Frank Pallotta said the Federal Reserve has done a "great job" in providing liquidity and security to the mortgage market. 20 OUTLOOK FOR HOUSING STILL STRONG? Tendayi Kapfidze, Chief Economist, Lending Tree, said housing is still poised for a strong finish to 2020 despite COVID- 19—but not as strong as it could have been. 23 BUILDING INTO THE FUTURE Rob Dietz of the National Association of Homebuilders discussed how residential construction can meet the growing demand from buyers. DEPARTMENTS 4 MTECH Expanding Services 8 FROM THE SOURCE 9 MDWELL Access Denied: A new report tracks which cities have the highest and lowest mortgage denial rates for African American borrowers. 10 MCROWD Who's moving on and who's moving up in the industry.

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