MReport September 2020

TheMReport — News and strategies for the evolving mortgage marketplace.

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32 | M R EP O RT An MReport Issue Featuring Five Star Conference's Keystone Awards Finalists Emily Chavarriaga Default Operations Manager, Bayview Loan Servicing LLC Since she joined Bayview Loan Servicing nearly eight years ago, Emily Chavarriaga has worked across six different departments including foreclosure, title, asset management, modification conversions, and non-performing loan operations. In her ongoing work as the operations administrator for the company's government loan servicing team, she is responsible for maximizing efficiency at both automated and human-interaction levels. In a 2019 interview with MReport, Charvarriaga noted how her collaborative efforts with the company's Enterprise Optimization Team (EOT) resulted in a significant upgrade on the department's operations. "Using software with artificial intelligence and machine-learning capabilities, the EOT team and I went on to create an additional six bots that completely changed the landscape of the government servicing claims department, ensuring lower operational risk, improved internal processes, and reduction of cost," she said. Chavarriaga has also gone the proverbial extra mile in building strong relationships with her colleagues, Bayview's vendors and customers, and her peers in the industry. She serves as Chairwoman of the Bayview Events Committee and is a member of several different industry groups including mPower, Willpower, and the ALFN Marketing and Event Planning group. Last year, ALFN honored her with its Junior Professional & Executives Group Picture the Future Award. Amanda Preaux Director of Operations, American Destiny Real Estate LLC Based in the Pittsburgh-area office of American Destiny Real Estate, Amanda Preaux joined the company in May 2013 after previously working in the healthcare management field. While the connection between the two industries may not seem immediately obvious, Preaux bridged this gap by presenting a vital skillset that is equally at home in both fields: a holistic-level of empathy for those in the midst of frequently stressful situations, a subtle level of communication that enables her explain strategies with clarity and cogency, and an active and hands-on approach to taking charge of difficult tasks and ensuring they are completed without delays. Preaux realizes that a real estate professional does not merely exist as an isolated figure but rather should be viewed as a vibrant leader within a community's daily ebb and flow. Last year, Preaux reached out to City Mission, a nonprofit working with the Greater Pittsburgh area's homeless population with the goal of transitioning them into stable and secure housing. Preaux represented American Destiny by presenting a check for $1,000 to help finance City Mission's important work. Preaux is also a Director with the Washington- Greene Association of Realtors, a regional trade group that works to strengthen the business standards of the real estate profession. Preaux serves as the association's secretary on the executive committee, which puts her in line for the group's presidency within the next few years. The RISING BUSINESS LEADER Award Recognizing individuals who, while still early in their careers, have demonstrated an outstanding capability to lead and drive progress. Finalists

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