MReport April 2021

TheMReport — News and strategies for the evolving mortgage marketplace.

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M R EP O RT | 3 M R EP O RT | 3 CO NTE NTS FEATURES 18 'REAL RECOGNIZES REAL' Tai Christensen, CBC Mortgage Agency's Diversity, Equity, and Inclusion Officer, discusses housing inequality, the racial wealth gap, and the value of diversity, inclusivity, and equity. 22 MORTGAGE LENDING BEST PRACTICES: HOW THE GOALPOSTS ARE SHIFTING In 2021, lenders will need motivated sellers to enter the market or loan volumes will plateau, ending a multi- year rise in mortgage markets. 26 HOW DIGITAL MORTGAGE PROCESSING CAN KEEP THE INDUSTRY AFLOAT Lenders will need the efficiencies provided by automated document collection and review to help deal with increasing workloads. 30 HOMING IN ON A HOLISTIC MORTGAGE EXPERIENCE Remaining rooted in the past is simply not an option. Now is the time to consider ways to improve communication, e-delivery, and social media use. 37 TOOL OF THE TRADE: WHY THE MORTGAGE INDUSTRY SHOULD EMBRACE ITS NEW DIGITAL EVOLUTION Now is the time to take the profits of 2020 and reinvest in your firm's tech for the future. SPONSORED CONTENT 25 INCREASING PORTFOLIO VALUE AND REDUCING RISK The Need to Perfect Loan Collateral and Document Custody 33 HOW YOUR VENDOR'S CUSTOMER SERVICE AFFECTS YOUR BOTTOM LINE Learn the '5 Principles of Superior Customer Service.' EXPERT INSIGHTS 34 CAPITAL MARKETS PIQUING LENDER INTEREST Patricia Cook, CEO for Finance of America, discusses lenders' interest in accessing public capital. DEPARTMENTS 4 MTECH Getting a Head Start 13 MDWELL Home Sellers Looking Toward Record Profits 14 MCROWD Who's moving on and who's moving up in the industry 17 FROM THE SOURCE

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