MReport September 2021

TheMReport — News and strategies for the evolving mortgage marketplace.

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34 | M R EP O RT An MReport Issue Featuring Five Star Conference's Awards Finalists What Others Are Saying "For over 26 years, Donna Corley has been a tremendous leader and innovator within Freddie Mac and across the industry. As the EVP and Head of the Freddie Mac Single-Family Business, the organization's largest division, Corley is passionate about helping clients deliver innovative solutions that drive sustainable homeownership. She is driven by the organization's mission to provide liquidity, stability and affordability to the U.S. housing market." What does this nomination mean to you and what makes you a good pick for this category? Receiving this Laurie Maggiano Executive of the Year nomination for work I continue to love is an honor I prize, especially since the award recognizes women whose overall accomplishments have made a substantial industry mark and who have positively impacted homeownership this past year. In my role, I lead high-performing teams with responsibilities that include managing the company's relationships with our Seller/Servicers, the performance of our $2.4 trillion portfolio of mortgages, and all sourcing, servicing, risk management, operations, and technology functions that support the business. I'm still as passionate as ever about driving innovation within the housing industry and building on our successes. In the past year and a half during challenging times and uncharted waters, I'm proud of how we've helped hundreds of thousands of at-risk homeowners and renters remain in their homes, while helping maintain the stability of the U.S. housing finance system. During the pandemic, we extended up to 18 months of forbearance to more than 800,000 single-family borrowers. And in the second quarter of 2021 alone, we provided funding for approximately 1 million single-family homes, including the reduction of 700,000 families' mortgage payments through refinancing. What Others Are Saying "Sherri Goodman has over 20 years of experience in the financial services industry, primarily in senior management roles, and manages an international team of over 1,000 call center agents across three countries. Over the past year, Sherri transitioned her entire team to a work-from-home environment, ensuring that they had the necessary equipment and support to perform their jobs remotely with minimal disruption in services. Under Sherri's leadership, the team well outperformed the industry average with respect to all call center metrics and assisted over 100,000 struggling borrowers in need of forbearance and other relief as a result of the pandemic." What does this nomination mean to you and what makes you a good pick for this category? It is so gratifying to be considered for an award named in honor of one of the most passionate advocates for consumers in the mortgage industry, Laurie Maggiano. I always admired Laurie's dynamic, high-energy leadership and viewed her as a role model in my career. I am very proud of the impact that I have been able to make for borrowers through my role leading all customer contacts for Ocwen/PHH Mortgage. We pulled out all the stops to deliver HAMP modifications to borrowers after the mortgage crisis, and I am proud of the fact that Ocwen completed more HAMP mods than any other servicer in the country—a fact that I'm sure would delight Laurie, one of the architects of the HAMP program. While the mortgage crisis is behind us, the COVID pandemic has created a new need to "up our game" for homeowners who are struggling not just financially but emotionally. Again, I am very proud of the innovative approaches we have used to support borrowers during this stressful time—helping homeowners is what we do. The Laurie Maggiano Executive of the Year Donna Corley EVP, Head of the Single-Family Business, Freddie Mac Sherri Goodman SVP, Contact Center Operations, PHH Mortgage we are one This award recognizes women whose accomplishments have left an indelible impact on the industry and positively influenced homeownership within the past year. (minimum 20 years' consecutive industry experience)

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