MReport January 2022

TheMReport — News and strategies for the evolving mortgage marketplace.

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4 | M R EP O RT MTECH loanDepot Announces Upgrades to Its Servicing Portal LENDER ADDS THREE IMPORTANT UPGRADES TO ITS PORTAL TO SIMPLIFY PROCESSES. l oanDepot has announced additional functionality to its home loan servicing portal, upgrades that will allow cus- tomers to easily make payments and access important infor- mation about their accounts, including enhanced online payment capabilities, secure messaging, and new paperless document options. "loanDepot is committed to innovation through digital technol- ogy, it's the core belief on which the company was built—and this carries through our approach to delivering best-in-class customer service," said Dan Binowitz, EVP of Servicing and Capital Markets for loanDepot. "Our customers are busy, and we know homeown- ers have enough on their plates. Our goal is to ensure the payment and account management process within our servicing portal is as simple, intuitive, and secure as our customers demand it to be." loanDepot now offers a newly designed payment module that provides a view of payment activity and the ability to set up one-time or for servicing retained customers, recurring automatic payments. Another new function is secure messaging that serves as a safe- guard for confidential loan details and creates a faster, more efficient mode of communication that reduces the burden of manual processes. loanDepot is also committed to going paperless, placing immediate access to important loan docu- ments and correspondence at the customer's fingertips. Leading the AI Charge Powered by artificial intelligence, these firms are spearheading the advancement of an all-digital mortgage process. Stavvy and Flagstar Bank Partner on Digital Solutions FLAGSTAR'S DIGITAL AND REMOTE LOAN MODIFICATION OPTIONS ARE NOW AVAILABLE VIA NEW TECH COLLABORATION. F intech provider Stavvy and Flagstar Bank have jointly announced that Flagstar has begun to utilize Stavvy's advanced platform to securely execute digital loan servicing transactions. Using Stavvy's tech, Flagstar completed its first fully remote loan modification in the coun- try earlier this year. With the power of Stavvy's digital mortgage servicing platform, coupled with the recent news that Ginnie Mae is now accepting eSignatures and remote online notarizations in loan mods, Flagstar will be able to handle the increased volume of requests expected in the coming months. "One of the driving visions at Stavvy has always been to move towards a world where home- owners are in charge of their mortgage experience, enabling them to conveniently and pri- vately complete mortgage-related activities from wherever they are most comfortable," said Kosta Ligris, CEO and Co-Founder of Stavvy. "Flagstar has been on the forefront of adopting technologies to improve the consumer experi- ence, and place the needs of its customers first. Flagstar is well- prepared and positioned to lead the rest of the industry, and we're proud to support them to make that a reality." Flagstar and Stavvy teamed up through Flagstar's Mortgage Tech Accelerator, which, since 2018, has helped companies create tech in- novations in the mortgage sector. "Flagstar very much appreciates and values our partnership with Stavvy, as we continually look for ways to make the customer experience easier and more con- venient," said Lee Smith, EVP and President of Mortgage at Flagstar Bank. "We place a huge value

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