TheMReport — News and strategies for the evolving mortgage marketplace.
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June 2023 » thefivestar.com 51 June 2023 M O S T V A L U A B L E C O M P A N Y backgrounds and lifestyles keep our teams engaged and learning about each other. CA encourages our employees to share and celebrate their life experiences, and in turn, it helps foster a more inclusive workplace that encourages out-of-the-box thinking. Q: Why should industry professionals consider a career working with your company? We hire industry experts based on their experience and knowledge, the ability to bring outside-the-box thinking, and the willingness to embrace emerging trends such as automa- tion, AI, and advanced analytics. We hire changemakers who go to great lengths to make client experiences exceptional. Our leadership and management teams are hired for their knowledge, experience, talent, grit, and passion for modernizing processes for the company and its clients. Their day-to-day work reflects our core values and remains thoughtful, cred- ible, accountable, and innovative. Q: How do you manage changes in workload volume and staffing bandwidth as the industry evolves? Managing changes in workload volume and staffing bandwidth in the evolving REO asset management industry requires a proac- tive and flexible approach. The mortgage industry can be volatile, and REO asset man- agement is no exception, so CA must remain nimble to help clients stay competitive. We flex with demand. REO asset management faced lower volumes during the past three years due to moratoriums and high asset demands. Yet, areas in the REO lifecycle require additional attention and coverage. Cross-training, agile re- source allocation, and skill development have allowed the CA team to handle these changes with minimal staffing or process disruption. When we see a significant increase in volume, we add recruiters from our bench and jump in with our partner agencies to meet the demand. CA's recruiting campaigns encompass long- and short-term goals to cover our bench and recruit in-the-moment positions for clients. Q: What other aspects of your company would you like to spotlight? At Consolidated Analytics, our eyes are always on the future and emerging trends in the real estate and mortgage servicing mar- kets. A key development area will focus on technologies that provide cost-effective value- add to the servicing, origination, valuation, and capital markets products and services we deploy. Our tech-centric focus includes addressing the accessibility of data and information related to loan quality and the lifecycle of the assets. By deploying RPA, AI, and OCR, we continue leveraging technology to create operational efficiency and internal effectiveness for our clients. The Five Star Institute's premier trade publications, DS News and MReport, have joined forces to become MortgagePoint. This new publication brings you the same exclusive news, features, interviews, and commentary you've come to expect from Five Star—now taken to the next level and all in one place. MortgagePoint is your one-stop shop for coverage of the full spectrum of mort- gage, from originations to default. Scan the QR code to sign up and learn more. THE INDUSTRY'S MOST VALUED PUBLICATIONS JOINING FORCES Magazine INTRODUCING