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August 2023 » thefivestar.com 49 August 2023 S P O N S O R E D C O N T E N T together. With all core, default, and con- sumer platforms synced by real-time data, anyone—consumer or servicing employee— touching any Sagent platform is seeing the latest customer, investor, and compliance information. Which, of course, leads to better customer experience and more efficient op- erations. And in a bigger compliance sense, it also means avoiding enforcement risks and penalties. How Regs & Servicing Fintech Will Fuel Industry-Changing Results in 2024 N ow that we've defined the role of mortgage servicing fintech in a 2023-24 context, let's bring it home by recapping how the March 2020 CARES Act led to rapid servicing innovation. In my last piece for MortgagePoint maga- zine, I noted how unemployment spiked from 3.5% to 14.8% early in the pandemic, and CARES was a crucial bright spot that ultimately helped 7.8 million people keep their homes. When CARES forbearances and other hardship relief became effective, Sagent- powered servicers were ready on day one because they simply configured (rather than coded) for each compliance nuance CARES homeowner hardship relief enabled. This meant being able to offer forbearances, pay- ment deferrals/partial claims, and extended- term modifications to struggling homeown- ers immediately—and not missing a beat on compliance. The same goes for being ready when FHFA recommitted to CARES payment deferrals this year. And if next year's election results in more policy changes, servicers will be ready for that too. The same goes for ser- vicer readiness for the next bank crisis, reces- sion, or other sudden exogenous event. It's all powered by real-time platforms for real-time markets and regulations. And it all builds off fintech progress over the last 13 years. So, to end where I began: with cool new innovations. Please connect with me and Sagent on LinkedIn to see what we're bring- ing to market in 2H23 and 2024. Spoiler alert: it's industry-changing results on Customer Experience, Cost Control, and Compliance. Please reach out and let's keep this thread going.