TheMReport — News and strategies for the evolving mortgage marketplace.
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Special Advertorial Section business Process outsourcing guide Accenture Credit Services CORPORATE PROFILE Accenture Credit Services, a business service within Accenture's financial services operating group, offers consulting, process re-engineering, systems integration and management, technology, and business process outsourcing services for residential mortgage, commercial real estate, leasing, and automotive finance lenders and servicers looking to transform and industrialize their operations. The services are designed to bring significant customer service, efficiency, quality, and profitability improvements to Accenture's clients' lending business. Accenture Credit Services serves more than 80 major lending institutions worldwide. Business lines, services, and products key personnel Terry Moore Global Managing Director Henry Santos Managing Director, Residential Mortgage Services Ghazale Johnston Managing Director Colette Prior Managing Director, Commercial Services Michael Detwiler Managing Director number of employees 266,000 contact information Worldwide Corporate 1 Grand Canal Square Grand Canal Harbour Dublin 2, Ireland United States Corporate 1345 Avenue of the Americas New York, New York 10105 Web: accenture.com/creditservices Accenture Credit Services provides end-toend consulting, technology, and processing capabilities for: • Residential mortgage services • Commercial real estate services and portfolio management • Life settlement asset management • IT services Key features Accenture Credit Services provides a full suite of market-leading capabilities across technology, consulting, and processing. We help clients tackle the systemic and well-publicized challenges in today's credit industry. An industrialized credit process Accenture uses a flexible right-shore model based on lean manufacturing processes that delivers cost efficiency, high quality, and a superb customer experience. Deep credit domain expertise - We work with more than 100 major credit institutions helping to re-engineer processes, optimize workforce strategies, implement better technology and streamline operations. Scalable resources and global delivery network Accenture has more than 5,000 deeply skilledcredit professionals delivering on shore and off shore solutions globally. Licensure compliance Zenta Mortgage Services, an Accenture subsidiary, is SAFE Act compliant with company licenses and key employees licensed as mortgage loan originators in 48 U.S. states, and we are continuing to expand our license footprint. Company history As the focus of mortgage lending shifts away from refinancing activity to the more complex business of home-purchase lending, the need for better 32 | The M Report technology and streamlined processes is becoming clearer to U.S. lenders. Accenture is building on its 2011 acquisition of Charlotte mortgage processing company Zenta. In July, Accenture acquired Mortgage Cadence, an advanced mortgage-processing software, which will form the basis of our next-generation mortgageBPO service for the U.S. The platformwill enable Accenture to more efficiently process mortgages on behalf of outsourcing clients. competitive advantage Few companies have the capacity to design, build, and operate the complex systems and solutions needed by the mortgage industry today. The addition of Mortgage Cadence provides Accenture Credit Services with an industry-leading LOS platform that enables improved processor and underwriter utilization and productivity, decreases speed to revenue and contract to launch, accelerates responsiveness to changing market conditions, and further differentiates Accenture's offering from competitors. In addition, the company expand sits Accenture Software portfolio with leading enterprise-lending solutions, further enhancing its ability to assist clients with solutions that meet their varied needs. keys to success • • • • • • • • Deep residential mortgage operations experience Robust Six Sigma client migration methodology Rules-based workflow and best practices LOS Predictive analytics and reporting Global delivery platform and scale Multi-site North America delivery centers Flexible staffing and pricing models Internal credit risk and compliance management certified mortgage delivery Strategies and goals for 2014 • Gear up for purchase transaction volume • Introduce analytics and pipeline management • Release a future factory automation model for loan origination • Create default subservicing capability • Release new technology for default services management, retention resolution process • Release technology and BPO solutions for bankruptcy and foreclosure managed services • Create a standard delivery process and technology solution for middle market Industry awards, accolades, and milestones Ranked world's No. 1 outsourcing service providerfor five years in a row by the International Associate of Outsourcing Professionals.