TheMReport — News and strategies for the evolving mortgage marketplace.
Issue link: http://digital.themreport.com/i/188853
Special Advertorial Section business Process outsourcing guide Xerox CORPORATE PROFILE Xerox, a global leader in business process and document management, helps organizations of any size be more efficient so they can focus on their real business. Headquartered in Norwalk, Connecticut, more than 140,000 Xerox employees serve clients in 160 countries, providing business services, printing equipment, and software for commercial and government organizations. VP and General Manager Xerox focuses on meeting lenders' business needs in a secure and highly configurable manner that includes the ability to manage excep ions. The t company offers a Mortgage Portfolio Remediation service that provides rapid automated assessments and structuring for large asset portolios so f lenders can determine the legitimacy and value of their holdings. This service mitigates risk of exposure as well as breaches in personal financial information. Additionally, the company's intelligent model and the flexibility of its systems set Xerox apart from basic imaging systems and help guide clients to a true eMortgage. Company History Ken Marlin added value to clients Xerox has been a leader in document technology and services since 1906. The company has built on this heritage through innovation, expansion, a passion for excellence in customer service, and by giving its customers the freedom to focus on what matters most: their real business. Bill Haralampoudis VP, Financial Services Sales number of employees 140,000 contact information Geographical scope and coverage area With more than 20 major U.S. centers and 12 major offshore centers supporting its core financial services and mortgage clients, Xerox provides a mix of contact center, non-transactional (origination through servicing), and transactional services (mailroom, scanning, and payments). Tracy Powell AVP, Marketing 2277 E. 220th St. Long Beach, California 90810 Phone: 877.294.9252 e-Mail: tracy.powell@xerox.com Web: xerox.com/businessservices Product solution ® The M Report competitive advantage Xerox supports numerous mortgage clients with specialized BPO services and technology such as BlitzDocs, a cloud-based, intelligent paperless collaborative network for documents that accelerates loans throughout the entire lifecycle—from origination to post-closing to servicing. From large-scale imaging and portfolio remediation, to transaction processing and loan servicing; from systems operation to default mitigation, global customer call center services, Xerox delivers a full scope of solutions to hundreds of lenders. key personnel 36 | applications, and audit capability. • Default management with predictive analytics to identify at-risk loans; loss reduction through early- and late-stage remediation; collections, auto-dialer, and skip tracing; asset recovery and management. Xerox offers flexible and scalable end-to-end BPO and technology solutions for banks and lending institutions. Key features include: • Origination services including multi-channel customer contact; application processing; credit evaluation and verification through account opening, post-close, and audit; and seamless integration with BlitzDocs. • Account management services; multi-channel customer acquisition and servicing; statement generation; payments and lockbox services; audit, compliance management, and reporting. • Loan processing and mortgage portfolio remediation services and platform adaptable to client systems and methodologies—for remediation, modification, or refis. • Streamlined multi-channel customer onboarding and servicing with controls, proprietary • Reduced paper costs, faster processing, and greater risk mitigation through digital processing solutions. • Innovative tools and solutions to impact costs, time, and quality across process-driven transactions. • Compliance support to meet current regulatory requirements. • Validation of loan data accuracy and integrity. Xerox researches, reviews, and reconciles all accounts based on findings and provides exception processing if required. • An accelerated loan process – BlitzDocs technology and strong process improvement strategies eliminate manual steps and reduce wait times to speed the entire loan process. keys to success Having served the financial services industry for decades, Xerox understands the complex dynamics of banking and the need for continual innovation and process improvement. Taking a customer-centric approach helps Xerox support its clients' strategy and exceed service expectations. strategies and goals 2014 The company's roadmap emphasizes integration of new platforms and applications into its existing offerings for mortgage lending. Also, Xerox is expanding its transformational consulting model to better assist each client to achieve their unique business objectives while retaining its competitive cost and service levels.