Lending in the High Tech Age

TheMReport — News and strategies for the evolving mortgage marketplace.

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Conte nts 16 lending in the high tech age Online lending steadily grows as consumers compute the convenience, safety, and benefits of this service. 21 BPO in the Mortgage Marketplace Faced with increasing market and regulatory demands, lenders now more than ever must strive for greater efficiencies. Business process outsourcing is now front and center for evolving mortgage companies. 24 homeowner Misbehavior Despite best intentions, when in trouble, some homeowners experience trepidation in communicating with the people positioned to help them get back on track. 27 It's Crystal C.L.E.A.R. Executive sponsorship is a critical element in enhancing a business' outreach efforts, but sometimes the process is muddied by a lack of efficient communication. Departments 7 social life Thoughtless Leadership 8 on the web Innovation Nation 10 mdwell Highs & Lows 12 the pulse The Missing Middle Class 13 from the source Screeching Halt 15 mcrowd See Who's Moving On and Moving Up in the Industry The M Report | 5

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