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DEPARTMENT
ORIGINATION
Hope LoanPort® (HLP) is a 501(c)(3) nonprofit, neutral, national utility providing technology-based solutions that facilitate transparency, accessibility, consistency of
treatment and a superior experience to consumers and their advocates in pursuit of foreclosure alternatives and affordable home loans in underserved markets.
A WEB-BASED UTILITY CONNECTING HOMEOWNERS TO THEIR SERVICERS
FACILITATING COMPLIANCE
• Facilitates alignment with industry guidelines and
regulations such as turn time tracking, status coding,
document feedback, and internal messaging between
stakeholders.
• Identified as a model portal in the National Mortgage
Settlement.
• Supports the MHA Outreach and Intake Project (SD 13-01).
• Delivers seamless servicing transfers consistent with the
CFPB Bulletin 2013-01: Servicing Transfers.
SOLUTIONS
Loss Mitigation: Facilitates the secure storage and exchange
of case information, documents, and messages between the
parties in a transparent platform that supports the compliance
requirements. Increases operational efficiency through case
management tools for workflow, case pipelines, and detailed
analytic reports.
Mediation in Foreclosure: Provides standardized information,
documents, and access for all key stakeholders - servicer
attorneys, borrower attorneys, and state mediation
representatives.
Mortgage Servicing Transfers: Delivers the seamless transfer
of case data, documents, and communications for in-process
workouts that allows for uninterrupted processing.
Consumer Direct Portal: Offers an easy-to-implement
option for consumers to work directly with their servicer
on a foreclosure alternative application through www.
homeownerconnect.org.
MORTGAGE
SERVICERS
HOMEOWNERS
ADVOCATES
Counselors
Attorneys
Authorized 3
rd
Party
One Platform for Foreclosure Alternative Processing
Brian DiMarco
Director of Industry Communications
484-942-0971
bdimarco@hopeloanportal.org
HLP has a network of over 1,400 registered
counseling agencies nationwide
Mortgage Servicers managing over 80% of
the residential mortgages in the
United States
