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TH E M R EP O RT | 39 Special Advertorial Section INSURANCE COMPANY GUIDE CORPORATE PROFILE SWBC has provided insurance and financial servic- es nationwide since 1976. The company works with financial institutions of all sizes, from credit unions to the largest loan servicers, to deliver a comprehen- sive solution that meets all lender placed business needs. With over 3,000 employees in offices across the country, SWBC is positioned to remain strong well into the future; it's a company financial institu - tions can depend on for the long haul. COMPANY HISTORY SWBC has provided insurance and financial ser- vices nationwide for nearly four decades. Ranked as one of the largest financial services companies in the nation, it has earned an outstanding reputa- tion for managing risk on behalf of a number of the largest financial institutions in the country, as well as credit unions and mid- to large-sized business and organizations. SWBC is especially adept at working with companies of all sizes to deliver com - prehensive solutions that meet all lender placed business needs. SWBC believes in tailoring its products to its customers instead of having a "one size fits all" approach to what it offers. With offices across the country, the company employs more than 3,000 people nationwide. And, throughout the company's history, there has always been a focus on providing outstanding customer service and running the business with integrity. BUSINESS LINES, SERVICES, AND PRODUCTS Lender placed insurance has been SWBC's core business for almost 30 years. The company pro- vides risk management solutions that protect cus- tomers' collateral interests to ensure they have the right choice when it comes to tracking and placing coverage, recovering assets, and limiting their risk. Specific products include auto and mortgage lender placed services and tracking; homeown - ers insurance; protection for fire, flood and wind; GAP; and REOs. SWBC can also develop special programs for clients' needs. COMPETITIVE ADVANTAGE The SWBC Difference SWBC is one the country's largest privately held managing general agencies. That means it is not bur- dened by a parent company more concerned about next quarter's revenue than keeping its customers satisfied. With the flexibility and efficiency that comes from being a privately owned company with fewer lay - ers of bureaucracy, SWBC can be extra nimble and responsive to develop out-of-the-box solutions. Additionally, SWBC works with multiple carriers to help match the right policy to every financial institution's particular needs. Its exceptional relationships with the leading auto and mortgage insurers and reinsurers–all rated by A.M. Best as an A or better–ensure that customers receive the best coverage at competitive prices. Culture of Quality SWBC is a recognized industry leader providing complete lender placed hazard insurance out - sourcing services, and is committed to delivering a fully compliant LPI program emphasizing service excellence through technology and industry best practices. In fact, SWBC created the industry's first service-level benchmarks. A significant part of SWBC's approach to quality is its state-of-the-art insurance tracking, which can handle typical quantities, as well as increased volumes whenever needed. SWBC's proprietary intelligent tracking platform supports tracking services for its lender placed insurance business and has a significant positive impact for its lender placed insurance customers. SWBC has a constant focus on making significant investments to continue keeping its advanced technology at the forefront of the industry. And that isn't a priority just for technology. SWBC has the scale and infrastructure to meet growth and evolving business requirements. SWBC has always been prepared to add staff, service centers, and other resources to make sure its customers' needs are met–and exceeded. Also at the core of quality is the company's ap - proach to compliance, which is a critical part of its business model. That importance is underscored by its understanding of its customers' businesses and their need to be compliant with all the regula - tory agencies that oversee lender placed insur- ance—from state departments of insurance to the Consumer Financial Protection Bureau. SWBC has a dedicated compliance and legal team, and when new regulations are announced, it assigns a project manager to detail and oversee the require - ments to ensure SWBC implements them promptly and precisely. Recognized in the Industry SWBC is proud to be ranked one of the largest financial services companies in the nation, and it makes quality one of its top priorities. That's why, as a leading lender placed insurance provider for more than 25 years, SWBC has been able to hire and retain the industry's best and brightest. In fact, SWBC has been named one of the Best Companies to Work for in Texas for five years in a row. KEY PERSONNEL Craig Carson CEO, Mortgage and Bank John Blair SVP, Sales Kathy Iseley SVP, Sales DeeAnn Carr SVP, National Client Relationship Executive CONTACT INFORMATION 9311 San Pedro Ave. Suite 600 San Antonio, TX 78216 Phone: 866.925.4595 Web: SWBC.com