TheMReport — News and strategies for the evolving mortgage marketplace.
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38 | TH E M R EP O RT T I TLE AND ESCROW G U I DE Special Advertising Section Mortgage Connect, LP KEY PERSONNEL Jeff Coury CEO Cristy Ward Chief Strategy Officer Peter Presland-Byrne EVP, Information Technology and Chief Technology Officer Sheri Yoho EVP, Operations Pamela Dunbaugh EVP, Operational Strategy and Execution CONTACT INFORMATION Corporate Office: 260 Airside Drive Moon Township, PA 15108 Phone: 866.789.1814 New York Operations: 271 Madison Ave., Suite 804 New York, NY 10016 Phone: 212.481.2583 Texas Operations: 7301 N. State Highway 161, Suite 360 Irving, TX 75039 Phone: 972.212.5222 Web: MortgageConnectLP.com Corpor ate profile Founded in 2008 to innovate the typical closing service model, Mortgage Connect has redefined the way real estate transactions are executed today through its unwavering focus on enhancing the consumer experience. Mortgage Connect's consumer-centric approach is based on a commit - ment to assure consumer confidence in the closing transaction. The company has set itself apart in the industry through its unprecedented service model. The Mortgage Connect service model revolves around a high touch closing process promoting specific communication touchpoints, consumer education combined with a differentiated closing agent. Today, Mortgage Connect has become one of the leading, national service providers to most of the nation's top lenders during a time of unprec - edented change in the mortgage industry. Competitive advantage Innovative, customized, high touch mortgage clos- ing services: Mortgage Connect, a national title and settlement service provider, offers an end-to-end solution for originators, servicers, and private wealth firms. The company is distinguished by its ability to customize services and develop solutions that align with its clients' unique business needs. Mortgage Connect supports all residential real estate title and closing transactions, including refinance, purchase, home equity, private wealth, and default. added value to Clients Earning a customer for life for its clients: Mortgage Connect knows the closing cermony is an ideal opportunity to create a lasting impression, and the company is dedicated to providing the best closing experience available in the marketplace. The company's industry-leading closing model delivers an enhanced closing experience focused on coupling an educated consumer with an elite network of closing agents and creating a closing ceremony that will earn Mortgage Connect's clients a customer for life. Key features/Benefits Commitment to service excellence: Mortgage Connect believes that operational excellence is standard protocol. The company accomplishes this through a culture that promotes integrity, collaboration, and innovation, supported by an unsurpassed foundation of flexible technol - ogy, regulatory compliance, and process rigor. Focused on metric-driven, exception management, Mortgage Connect has innovated its operational process by providing additional enhancements to the standard title and closing process. This com - mitment has resulted in the industry's top-rated scorecards, accelerated post-closing results, and superior client satisfaction ratings. Mortgage Connect's process is based on three core tenants: • Connect • Collaborate • Communicate To Connect, Mortgage Connect provides specialized solutions and services to truly partner with lender clients. This is accomplished through Mortgage Connect's highly-interactive, client-dedicated teams, nimble technology, and enhanced education to empower their consumers. To Communicate, Mortgage Connect has developed a 16-step enhanced closing model to connect with all parties involved in the transaction throughout the entire lifecycle of the loan. Mortgage Connect accomplishes this through personal closing coordinators, certified closing agents, and customized reporting. To Collaborate, Mortgage Connect partners with highly qualified closing agents and attorneys who are trained and certified to follow specific lender/ servicer requirements to assure consistency on ev - ery transaction and a seamless closing experience. goals and str ategies for the Coming year Mortgage Connect will continue to focus on revolutionizing the consumer closing experience to appeal to the new generation of homeowners through unique service offerings and innovative technology solutions. Mortgage Connect's ultimate goal is, and will continue to be, to innovate the business process while elevating the consumer experience.