MReport May 2017

TheMReport — News and strategies for the evolving mortgage marketplace.

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TH E M R EP O RT | 3 CO NTE NTS 16 PAYING IT FORWARD Inspired by his own welcome to a new home in a new land as a child, Wells Fargo's Joe Ohayon continues to define and refine successful mortgage, outreach, and relationship building for the good of both the borrower and the bank. 20 WHAT YOU DON'T KNOW CAN HURT YOU When it comes to fair lending and deceptive advertising, knowing the rules pays dividends. 24 ENHANCED VISION With predictive analytics, mortgage professionals can see further into the cycle of a loan to determine the best course of action to take in cases of default. 28 THE NEW AGE OF SERVICING Proactive and novel approaches prove key to properly servicing loans—and the next generation of borrowers—in this era of rising rates, shifting purchase trends, a freshly implemented administration, an evolving regulatory environment, and rapidly accelerating technology. SPECIAL SECTION 31 TITLE & ESCROW GUIDE Regardless of how the pendulum swings, regardless of the regulatory hurdles, title and escrow professionals stand poised to take on the action and rise to the challenges. DEPARTMENTS 9 MDWELL Paying the Price 10 TAKE 5 Craig Anderson, Director of Client Integrations for Genworth Mortgage Insurance 12 MCROWD Who's moving on and who's moving up in the industry

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