MReport May 2017

TheMReport — News and strategies for the evolving mortgage marketplace.

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TH E M R EP O RT | 7 THEMREPORT.COM Paragon received the rating of "excellent" or "good" for overall satisfaction from 96 percent of end users and 93 percent of MLS staff. Survey respondents also noted Paragon's speed during peak times, system uptime, qual - ity of software upgrades, and vendor customer service and technical support. When it comes to customer service and tech- nical support, Paragon stood out in the survey with agents available 80 hours per week. More than 90 percent of issues are resolved on the first call, according to Black Knight. Black Knight recently added a Collaboration Center portal, mobile enhancements, and Paragon 4 Brokers, all of which the company says contributed to its high rankings in this year's survey. Other factors contributing to customer satisfaction include "attention to detail and dedicated support managers for each account," according to Black Knight. About 91 percent of survey respondents said they would "definitely" or "likely" choose Black Knight for their MLS service in the future. "Clareity Consulting applauds Black Knight MLS Solutions' Paragon team for earning top rankings in our survey for the fifth year in a row," said Gregg Larson, Clareity Consulting CEO. "We hope this annual survey provides Black Knight with valuable insight about what respondents commend about their system and the enhancements they appreciate most." Clareity Consulting gathered feedback from 223 MLS organizations representing more than 1 million subscribers across the country between January and February. The survey included systems used by 10 or more MLS organizations. Simplifile Announces Partnership with Ellie Mae ELLIE MAE ENCOMPASS USERS CAN NOW COLLABORATE WITH SETTLEMENT AGENTS WITH THE HELP OF SIMPLIFILE. S implifile, a provider of real estate docu- ment collaboration and recording tech- nologies for lenders, settlement agents, and counties, announced a partnership with Ellie Mae in early March. Simplifile's Collabo- ration and Post Closing services are available through Ellie Mae's Encompass all-in-one mortgage management solution. Encompass users will now be able to collaborate with settlement agents on documents and disclosure data through Simplifile. "Simplifile is delighted to partner with Ellie Mae," said Simplifile President Paul Clifford. "With this secure, seamless integration, Encompass users gain visibility into settlement agent processes and will experience faster, more efficient mortgage closings. We look forward to a long, successful relationship with Ellie Mae." Through Simplifile's Collaboration service, lenders can work directly with their settlement agents. Simplifile Post Closing gives lenders real-time updates on the recording status of documents and delivers the final title policy and fee data electronically. Collaboration and Post Closing services automatically record loan changes, updates, and deficiencies. Altisource Announces noteXchange WITH SECONDARY MARKET TRADING PLATFORM NOTEXCHANGE, ALTISOURCE AIMS TO IMPROVE COMMUNICATIONS AND ACCELERATE SALES CYCLES. A ltisource Portfolio Solutions S.A. (Alti- source) announced in early March the launch of noteXchange, a secondary market mortgage trading platform. The platform launched at the Lenders One Winter Conference in Orlando and will bring buyers and sellers together in a centralized exchange, enabling better communication and shorter sales cycles. "We are excited to announce noteXchange as another innovative and proprietary technol - ogy to directly benefit our growing network of members, vendors and investors," said Bryan Binder, Co-lead of Altisource Origination Solutions and CEO of Lenders One. "We worked closely with various buyers and sellers during the development process to create a product that would make the loan trading pro - cess more simple, transparent, and secure. The beta phase consisted of more than 40 partici- pants whose direct feedback helped shape the technology we are offering today. This product is another example of how Altisource continues to use technology and innovation to help shape the mortgage market, as well as help Lenders One members increase their profitability." NoteXchange is designed to replace the inef - ficient manual process using spreadsheets and email to manage transactions with centralized trading activity between buyers and sellers. In addition, noteXchange can facilitate faster trading through Thomson Reuters, which pro - vides real-time pricing data to help inform bids on the market. Thomson Reuters-provided data gives buyers the ability to market instruments with 20-second updates in order for users to continue trading through volatile markets. "This is a further demonstration of our com - mitment to deliver new and innovative solu- tions that empower mortgage professionals with the knowledge they need to evaluate risks and identify opportunities," said Adam Quinones, global head of mortgages and ABS at Thomson Reuters, Financial and Risk. "By collaborating with Altisource, we intend to deliver a unique and efficient solution to help our clients drive revenue."

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