TheMReport — News and strategies for the evolving mortgage marketplace.
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46 | TH E M R EP O RT Leading Ladies Patty Cooper DIRECTOR OF COMPLIANCE, ASSURANT MORTGAGE SOLUTIONS Nearly three decades in the mortgage industry make Patty Cooper an undeniable "asset," according to her supervisor Donna DelMonte. In her time at Assurant, Cooper's roles have run the gamut; she's served in underwriting, escalations, quality control, auditing, compliance, and management capacities. It's this varied experience that make her a "superior leader," DelMonte said. "The knowledge gained from management in multiple disciplines enables Patty to recognize the compliance solution needs of clients, customers, and vendors." Though her knowledge is extensive, Cooper is committed to furthering it still— she is constantly working to stay abreast of the latest changes and trends in the industry. She's also dedicated to teaching and mentoring fellow Assurant employees—particularly young women. "Patty helps them to grow into industry leaders and build a plan for future development," DelMonte said. "Patty's knowledge and patience inspires both peers and direct reports to strive for excellence." Amy Daniel SVP – REO TITLE & CLOSE, SERVICELINK "Relentless," "innovative," and "inspired" are just a few of the ways Amy Daniel's supervisor Miriam Moore describes her. The SVP of REO Title and Close at ServiceLink, Daniel is responsible for the management and performance of the company's entire REO Title and Closing Group. Previously, Daniel held several leadership positions in ServiceLink client relations, where she was responsible for ensuring client expectations were met. According to Moore, there are many things that stand out about Daniel, including "her relentless pursuit of operational excellence," "her inspired leadership," "her innovative approach to technology," and her "drive to improve process efficiency." An example? Daniel spearheaded the development of integration for Title with Salesforce, a solution that is used by most auction companies on the market today. She is also actively engaged in ServiceLink's recruiting efforts, working to identify and foster women for future leadership roles. Renee Deane EVP, CARRINGTON REAL ESTATE SERVICES A 25-year industry veteran in the financial services sector, Renee Deane is directly responsible for the operations and growth of Carrington Real Estate Services across 23 states. According to her supervisor—Carrington's President Kevin Cloyd—Deane leads by example. "Renee's experience brings a global perspective to developing innovative ideas and solutions for Carrington Real Estate Services' local leadership teams, training, marketing, and product development efforts," he said. She was one of the first female executives to launch a nationwide property management firm to support the growth in the rent-to-hold market, and she also led the organization's efforts to establish the Stand By Property Management concept in structured transactions. Currently, she is REO re-engineering the Carrington Real Estate brokerage network. Deane is also active in coaching and mentoring many of her colleagues through Carrington's Management Associate program. And according to Cloyd, "She sets an excellent professional example to all of our young female professionals and male professionals alike." Elizabeth "Liz" DeSilva VP AND CHIEF SERVICING COUNSEL, DITECH FINANCIAL Elizabeth "Liz" DeSilva serves as VP and Chief Servicing Counsel of DiTech Financial, LLC. She has more than 20 years of experience in regulatory and banking, in addition to both origination and servicing of residential real estate transactions. One of DeSilva's most distinguishable attributes is the external, behind-the- scenes work she does on behalf of those she mentors. This has been especially true with female colleagues, as she gives freedom to female professionals to move and grow on their own, while encouraging them to draw from her vast experience, knowledge, and expertise. "I was in Liz's office a few months ago. She agreed to see me last minute. Her candor, her demeanor, the honesty and fairness of that conversation made me realize truly how good of a person she was. She was clear, fair, and honest. It was very refreshing," said Jason Roberts, SVP of Clunk, Paisley, Hoose Co., LPA. Jan Duke COO, FIRM SOLUTIONS As Firm Solution's COO, Jan Duke guides the strategic direction for the company and employs her understanding of the legal services industry to develop innovative and impactful solutions. As a respected industry veteran, she actively shares her passion and vision for improving law firm and servicing operations at conferences and speaking engagements. "Prior to acquiring Firm Solutions, I was aware of Jan's reputation for leadership, the performance of the company, and the devotion of her employees. After working closely with her over the past year, I have witnessed firsthand, Jan's intelligence, work ethic, vision, and passion for the legal and financial services industry," said Scott Brinkley, CEO of a360inc. Duke is an exemplary leader with a rare combination of deep operational knowledge and visionary problem solving. In 2016, she introduced innovative outsourcing models using U.S.-based resources to enable small to-mid-size firms to compete and developed an automated e-filing solution that is being rolled out nationwide this year.