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TH E M R EP O RT | 23 face. In addition to VA lending, the training also focuses on military culture as a whole. Since its December 2016 launch, the Caliber Military and Veteran Lending Professional program has graduated 776 employees. Caliber CMVLP training has proved especially valuable for Loan Consultants serving markets with a high volume of active duty mili - tary borrowers, such as San Diego, San Antonio, Washington, D.C. and Jacksonville, Florida. As a show of support, veteran staff are also recognized during an annual Veteran's Day meal, hosted by the company's CEO Sanjiv Das and other executive leadership members in appreciation of their military service. Finally, Caliber has launched a new website, CaliberMilitaryLending.com, that caters specifically to military customers and veteran employees. Customers and employees can visit the site to observe Caliber's military culture and access com- munity outreach programs and military resources. It highlights internal veteran initiatives and local markets relating to veterans' affairs. Documentation Solutions I n addition to developing ongo- ing programs, Caliber focuses on helping military families on a day-to-day basis. In 2016, Caliber identified a widespread problem with borrowers and Certificates of Eligibility (COEs). COEs are mandatory to prove eligibility for VA loans, but older vet - erans were often unaware of the process required to request a COE. Additionally, these veterans often find it difficult to obtain an electronic copy, and it becomes increasingly challenging to obtain a manually processed one—which can prevent or delay a home closing. To solve this problem, Caliber created a document retrieval pro - cess to assist these veterans with obtaining their COEs quickly. As Caliber and the VA have fostered a strong relationship, the two entities were able to work together and as - sist veteran borrowers with obtain- ing their COEs efficiently. It's Only Getting Better A s Caliber focuses on the future, the Military Lend- ing Team is in the process of creating a Continuing Education program. Caliber staff who have earned the CMVLP designation will be required to complete the new program to ensure they're aware of any changes in VA loan policy. By doing so, Caliber aims to transform its employees into practitioners—professionals who are continually learning about VA policy changes and the evolving markets. Caliber is also working to es - tablish a VA networking group so military employees can communi- cate questions and receive support. The networking group will include resources for newly hired employees, will pair employees with Caliber mentors and will provide assistance with job reloca - tion transitions. The program is designed to mimic the military community culture, providing an added sense of familiarity for new military employees.