MReport May 2018

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TH E M R EP O RT | 3 CO NTE NTS 34 | TH E M R EP O RT SPECIAL ADVERTISING SECTION: TITLE & ESCROW GUIDE KEY PERSONNEL Jim Potter SVP, Title and Settlement Tom Huddleston SVP, Business Development Jim DiGregory VP, CTS Commercial Operations Clayton Greenberg VP, Compliance Counsel Brian Howell VP, CTS Operations Jay Mills VP, Operations, CEI Bill Vassalotti VP, CTS Operations Hazelle Weissinger VP, Client Management STAFFING 116 Employees CONTACT INFORMATION 6200 Tennyson Parkway, #110 Plano TX 75024 Phone: 888.735.1715 Email: Web: CORPORATE PROFILE Carrington Title Services is a leading national title agency that provides a broad array of residential and commercial title and settlement-related services to support the unique requirements of lenders, asset managers, servicing organizations, and investors. The company understands the complexity of these transactions and offers customized solutions to meet clients' needs. Their model includes client-dedicated teams, state specialists, experienced examination and legal support, and unique processes that drive efficient on-time closings. Carrington Title Services' mission is to provide high levels of service, transaction transparency, and unparalleled execution that allows its partners to maximize their performance for their customers. Operations are managed from two locations in California and Texas, supporting all 50 states and leveraging mobile technology that provides transparency throughout the entire closing process. A subsidiary of Carrington Holding Company, LLC, Carrington Title Services offers clients the full continuum of services provided by The Carrington Companies. This integrated network gives Carrington clients firsthand knowledge of what is required by various organizations from title, escrow, and insurance, making Carrington Title Services an ideal partner for commercial and residential lenders, brokers, real estate agents, servicers, and asset managers. COMPANY HISTORY Established in 2009, Carrington Title Services is part of a family of settlement services companies that includes Carrington Escrow, Inc., a California-based licensed escrow company. PRODUCTS AND SERVICES • Residential purchase/refinance title and settle- ment • Commercial title and settlement • Title curative services • One or two owner abstract searches • Mortgage modification policies (MMP) • Replacement title policies • Conveyance title policies • COMPETITIVE ADVANTAGE • One of the only multistate title operations with the expertise and infrastructure to efficiently support residential and commercial purchase and refinance transactions nationally • Access to title products from multiple underwrit- ers to provide the lowest cost title solution • A management team with deep expertise across various disciplines allowing Carrington to develop customized solutions and form valu- able relationships with clients • Significant expertise with title curative, which helps assure clients' closing timelines are met • An advanced technology platform that supports a wide variety of title and settlement-related solutions and provides customized workflow processing • Ability to support a wide range of residen- tial and commercial purchase and refinance transactions and efficiently manage the unique curative challenges associated with complex title issues ADDED VALUE TO CLIENTS Carrington Title Services maintains relationships with several of the nation's largest financial institutions, GSEs, asset managers, title underwriters, and the real estate brokerage community. The team and infrastructure provide new clients with project management, regulatory support, and advanced system technology to assure a smooth client launch. KEYS TO SUCCESS • Advanced technology, systems, and client and vendor integration capabilities that create maximum efficiency and productivity • A platform that allows the ability to create tailored solutions for national refinance title and settlement needs • Centralized solutions to support national production • Transparency and robust reporting • Broad access to title products from multiple title underwriters • Tenured management team with extensive industry knowledge • Compliance with ALTA Best Practices Carrington Title Services 18 A WORD FROM THE WISE A successful career is not without its highs and lows that teach valuable lessons along the way. We spoke with experts to share their wisdom on their experiences, what they've learned during their long careers, and advice for the new professional who's just stepping into the market. 24 PROCESS OF OBSERVATION New technology allows for processing rates that exceed human capability in daily data analyses. 27 STARTING FROM SCRATCH While replacing a legacy LOS system requires time and investment, the tradeoff benefits from a modern system are numerous. 28 THE LOAN OFFICER'S BEST FRIEND Digital POS systems make the loan officer's job faster and the homeowner's experience better. Learn what implementing a POS can do for your origination team. SPECIAL SECTION 31 TITLE & ESCROW GUIDE We present to you some of the most committed, most experienced, and most recognized title and escrow companies in the industry. DEPARTMENTS 4 MTECH Forging Partnerships 10 TAKE 5 Rocky Stubbs, SVP of Direct Lending, Flagstar Bank 12 MCROWD Who's moving on and who's moving up in the industry TH E M R EP O RT | 39 SPECIAL ADVERTISING SECTION: TITLE & ESCROW GUIDE James Weld SVP, Title Insurance Services Ben Hall VP, Origination Services Deborah Everett VP, Title Insurance Compliance Vivek Bajpai VP, Settlement Services Lora Helt VP, Enterprise Sales and Business Development STAFFING Number of personnel dedicated to providing title services: 742 CONTACT INFORMATION Georgia Office: 1000 Abernathy Road N.E., Suite 200 Atlanta, GA 30328 Texas Office: 6404 International Parkway, Suite 2050, Plano, TX 75093 Utah Office: 520 N. Marketplace Drive, Suite 200, Centerville, UT 84014 California Office: 1500 Palma Drive, Suite 238, Ventura, CA 93003 Phone: 855.339.6325 Email: Web: CORPORATE PROFILE Premium Title is a national provider of title and settlement services to the mortgage and real estate industry. Premium Title's customized solutions inte- grate directly with leading loan origination software, creating efficiency in the closing process. Premium Title is ALTA Best Practices certified and the first title service provider to hold a #1 rating from Morningstar. COMPANY HISTORY Premium Title is a business unit of Altisource, a leader in providing services and technology for the mortgage and real estate industries. Premium Title was initially established as a Florida-based title and settlement service provider but then expanded quickly throughout 2011 and 2012 and now, through a number of Premium Title entities, offers title and settlement services nationally. REGULATORY COMPLIANCE The team at Premium Title has extensive experience with various client, regulatory, agency, investor, and local requirements, including Fannie Mae, Freddie Mac, FHA/HUD, VA, USDA, and TRID. Premium Title has a specialized compliance division in the business unit dedicated to compliance with all state and federal regulatory and licensing matters for title insurance and settlement. GEOGRAPHICAL SCOPE AND COVERAGE AREA 45 states plus Washington, D.C., with title network relationships in five states KEY FEATURES/BENEFITS Knowledgeable • The answers you need from a real person backed by a team of experts • Independently ALTA Best Practices certified for following rigorous industry standards • Automated services to help simplify order acceptance and reduce transaction times • Full-time underwriting and title attorneys on staff Responsive and Convenient • Fast turnaround times that can help expedite the closing process, reduce exposure to risk, and avoid surprises • 24/7 online real-time access to the status of files • Integrations with loan origination systems (LOS) for a customized environment TITLE AND SETTLEMENT SERVICES • Bulk single-family purchases and refinances • Construction title products • Insured and uninsured pre-foreclosure title reports • HELOC transactions • REO and non-default purchase and sale transactions • Refinance and reverse transactions COMPETITIVE ADVANTAGE High-quality service is more than Premium Title's standard–it's a core value. By putting client needs first, the team at Premium Title is better able to help accelerate a transaction at every step—and help close more loans. Their goal is to service client needs with a personal touch not found at other title agencies. • Aggressive pricing • Customized workflows • Designated point of contact • eClose solution • Excellent customer service • Global workforce to expedite file processing • Technology integrations and automations ADDED VALUE TO CLIENTS • Expertise in identifying and clearing foreclosure- related title matters to help speed closings • Disbursement complete in less than one business day from funding for 98.9 percent of transactions* • Average time to deliver title policy is within seven business days for 97.1 percent of transactions** *SLA for Active Refinance and Reverse clients who have closed more than 25 files in one or more of the months during April 2017 to September 2017. **Excludes states which require recording confirmation prior to policy issuance. INDUSTRY AWARDS, ACCOLADES, AND MILESTONES • ALTA Best Practices Certified • BBB A+ Accreditation • MOR RV1 Residential-Vendor Ranking from Morningstar Credit Ratings, LLC in the Real Estate Services Market * Premium Title Services, Inc. (d/b/a Premium Title Agency Services in New York, PTS – Pennsylvania, Inc. in Pennsylvania, Premium Conveyance Services, Inc. in New Jersey), Premium Title of California, Inc., Premium Title Agency, Inc., PTS-Texas Title, Inc., Premium Title Insurance Agency – UT, Inc., Premium Title Services – IL, Inc., Premium Title Services – Indiana, Inc., Premium Title Services – MD, Inc., Premium Title Services – MN, Inc., Premium Title Services – MO, Inc., Premium Title Services – NY, Inc. (d/b/a Premium Conveyance Services – Northeast) and Premium Title Services – VA, Inc. Premium Title Agency, Inc. is a licensed escrow provider in the states of Idaho, New Mexico and Oregon, and PTS-Escrow, Inc. is a licensed escrow provider in the state of Washington.. © 2018. Altisource. All Rights Reserved. Premium Title ™ an Altisource ® Business Unit P R E S E N T S As interest rates rise, refinance volumes begin to decline. On the other hand, purchase volumes are strengthening. Regardless of how the pendulum swings, regardless of the regulatory hurdles, title and escrow professionals stand poised to take on the action and rise to the challenges. In a whirlwind of industry changes, these professionals remain steadfast, smoothing out the refinance and origination process with advanced technology, superb customer service, and exceptional communication. In the next pages, we present to you some of the most committed, most experienced, and most recognized title and escrow companies in the industry. These reliable firms make the origination process seamless and deliver timely results, benefitting all the professionals involved in the transaction as well as the consumer. Title & Escrow GUIDE TH E M R EP O RT | 31

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