Call Centers Under New Scrutiny for ‘Soft Skills’

January 18, 2024 Eric C. Peck

Samantha Shanaberger of Clayton Servicing Oversight examines the policies and practices of servicer call centers, and how these centers must remain vigilant of changing rules and regulations.

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Call Centers Under New Scrutiny for ‘Soft Skills’

Samantha Shanaberger of Clayton Servicing Oversight examines the policies and practices of servicer call ce...

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