Wells Fargo Launches Office to Upgrade Customer Service Procedures

January 13, 2021 Phil Hall

Wells Fargo & Co. has created a new internal advisory group dubbed the Office of Consumer Practices (OCP) that is designed to upgrade the company’s sales practices and customer relations. The OCP will be part of the San Francisco-headquartered institution’s will be helmed by Michael Lipsitz, Chief Regulatory and Policy Affairs Executive, and will report ...

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