MReport August 2019

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42 | M R EP O RT SPECIAL ADVERTISING SECTION: BEST IN COMPLIANCE GUIDE SPECIAL ADVERTISING SECTION: BEST IN COMPLIANCE GUIDE TENA COMPANIES, INC. KEY PERSONNEL Terry Schopfer CEO Tom McDonough SVP, Business Development Wade Mjelde VP, Loan Servicing Division Jamie Huseth VP, Loan Origination Division Shane Huntington Manager, Support Services Division CONTACT INFORMATION 251 W. Lafayette Frontage Road S. St. Paul, MN 55107 1.800.255.TENA (8362) 651.293.1234 (local) COMPANY DESCRIPTION TENA is a mortgage quality control audit ser- vices and software company located in St. Paul, Minnesota. TENA's audit services division provides quality control audit services on an outsource basis to more than 700 lenders and servicers nationwide. TENA's SecondLook ® Software Division provides audit software to more than 200 clients across the nation. SecondLook is available in four versions; SecondLook for Mortgage Origination Quality Control, SecondLook for Mortgage Servicing Quality Control, SecondLook for Consumer Loan Servicing Quality Control, and SecondLook for Consumer Loan Origination Quality Control. COMPANY HISTORY TENA was founded in 1982 as the first mortgage quality control firm of its kind and has been as a national presence in the mortgage lending and mort- gage servicing industries for more than 35 years. TENA serves as a software, audit, and investigation resource for firms of all sizes. TENA is comprised of two related, but distinct, divisions: Audit Services and SecondLook software. BUSINESS LINES, SERVICES, AND PRODUCTS TENA's audit services and software provide the in- formation required for early detection of aberrations along with tools to mitigate them. TENA's outsource audit divisions provide a variety of quality control audit services, including: • Pre-funding • Post-closing • Servicing • Consumer loan origination • Consumer loan servicing • TENA Web Services • Compliance • Loss mitigation • Foreclosure • MERS • SecondLook Audit Software COMPETITIVE ADVANTAGE • TENA does not use the services of contractors; only TENA employees. All employees are located at TENA's St. Paul, Minnesota site. There is no audit work completed by remote employees or offshore resources. • TENA's SecondLook software enables TENA to customize audits to meet the unique needs of each client. • TENA's Legal & Compliance Division monitors for changes in agency regulatory updates, as well as state and federal compliance, ensuring accurate reviews. • TENA assigns a single point of contact for each client to provide the support expected of a leading QC vendor. • TENA's extensive reporting capabilities meet the needs of every client. • TENA provides testing script updates to the licensees of SecondLook software. All agency, federal, and state compliance items are updated by TENA on a monthly basis. • TENA's web-based follow-up platform, TENA Web Services (TWS), allows TENA's clients to perform follow-up, track remediation activities, execute action plans, and run reports. ADDED VALUE TO CLIENTS • Stringent data security protocols. • SSAE‐16/SOC 2 compliant. • Continuously updated mortgage lending regulations from all 50 states and Washington, D.C. • Audit testing scripts maintained and kept current by TENA's in-house legal/compliance staff and rules and compliance team. • A variety of a la carte services that can be configured to meet the specific requirements of all types of lenders. KEYS TO SUCCESS For over 35 years, TENA has succeeded in providing accurate audits and strong customer support to all of its clients across the nation. TENA prides itself on its ability to adapt in the fast-paced lending industry that is constantly changing. TENA's knowledgeable staff is available to answer client questions about many different aspects of the mortgage and consumer lending and servic- ing processes. TENA strives for excellence when it comes to supporting its customers and ensuring all their questions are answered and their expectations are exceeded. Testing scripts are updated monthly with all agency, federal, and state compliance rules by TENA's expert staff. The accuracy of the audits and the extensive experience of TENA's staff allow TENA to maintain its status of being the leader in quality control since 1982.

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