MReport February 2020

TheMReport — News and strategies for the evolving mortgage marketplace.

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M R EP O RT | 3 M R EP O RT | 3 CO NTE NTS 14 OPTIMIZING HOMEBUYING From eMortgages to the influence of Amazon on customer expectations, the mortgage industry is working to adapt to the evolving needs of homebuyers. 20 THE UNSEEN RISKS Employee training can be as important as cutting-edge tech when it comes to guarding your reputation and protecting your data assets. 24 CYBERSECURITY: STEP BY STEP From self-assessments to proactive compliance programs, here are some critical tasks every mortgage company should consider to prevent security breaches. 30 TRENDS TO WATCH FOR IN 2020 From increased usage of AI and technology, loan programs, and quality control, a new year brings with it a new set of challenges and opportunities. DEPARTMENTS 4 MTECH Expanding the Digital Experience The industry enters a new decade with a plan to expand both the consumer and professional experience with new technology and processes. 9 FROM THE SOURCE 10 EXPERT INSIGHTS Mike Fontaine, Plaza Home Mortgage 11 MDWELL Where Competition Is King 12 MCROWD Who's moving on and who's moving up in the industry.

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