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Issue link: http://digital.themreport.com/i/1242918
Stronger Together E ach year around this time, MReport brings you our annual Diversity Issue. In fact, had all gone as planned, you would already have had this issue in your hands or your inboxes. But then, we—along with the rest of the world—were sideswiped with COVID-19. After pivoting last month to bring you the latest on that ongoing health crisis, we're now returning to considerations of the importance and impact of an industry commitment to diversity and inclusion—but in a world that looks very different than it did when we first put this issue together. It's a world where artificial divisions suddenly seem much more artificial, and where we've all been reminded just how much we are in this together, and just how much we are strengthened by each diverse voice, each link in the chain, and how much we lose when any of those links are broken. And so, as we look ahead to unprecedented challenges for both our society and our industry, we take a moment to pause, and reflect, and think on diversity. In our cover story, MReport speaks with representatives from Eagle Home Mortgage, Fannie Mae, Mr. Cooper Group, and more about the challenges diverse candidates face when carving out a career in mortgage. Hear stories on how far the industry has come, and how far it still needs to go. In our "Cultivating the Future" feature, we examine how industry leaders are collaborating to show college students of all backgrounds the opportunities that a career in mortgage can provide. Next, in "Meeting First-Time Buyers Where They Live," Kevin McMahon, SVP of Customer Solutions at Genworth U.S. Mortgage Insurance, explores why anticipating and playing to the needs of millennials and other first-time homebuyers is critical to modern lending success. Paul Vancheri, EVP of Technology at LoanLogics, then discusses why leveraging cloud-native technology can help provide scalability, cut costs, and tackle other challenges facing lenders—especially during the current health crisis. Also, be sure to read all the latest COVID-19 news in our section of continuing coverage about the pandemic and how it is affecting our industry. Welcome once again to another edition of MReport. David Wharton Managing Editor 2 | M R EP O RT MNOTES © 2011 First American Financial Corporation and/or its affiliates. All rights reserved. YOUR business is OUR business! First American Mortgage Services is laser focused on mitigating YOUR cost, risk and exposure by aligning our advanced solutions with YOUR strategic objectives and compliance needs. We are the New First American, over 120 years young, strong and financially secure. Insight | Innovation | Integrity First American Title Insurance Company and First American Mortgage Services make no express or implied warranty respecting the information presented and assume no responsibility for errors or omissions. FIRST AMERICAN and FIRST AMERICAN TITLE are trademarks owned by First American Financial Corporation. 2 | Th e M Rep o RT Publisher Jon Ball contributing editor Abby Gregory online editor theMrePort.coM Ryan Schuette coPy editors Alison Rich emily White Youree heather hill contributors phil Britt Bob Calandra eric Fox Jack Konyk Mark Lieberman creative director Jason Stone art director Jonathan Won associate art directors Bruce Sons Chanyanont Loha-Unchit design director Sean Walker advertising Dina Duncan (214.525.6740) Jason Myers (214.525.6760) Andi Zimmerman (214.525.6724) technology Toby Tull Brandon Shangraw social Media Leon McKenzie Ani Vera circulation/corresPondence Celina Avila corPorate officers chairMan & chief creative officer chief executive officer Mark hulme edward R. Delgado business develoPMent Andi Zimmerman chief financial officer John harrison director of huMan resources ernest Gillespie director of oPerations Toby Tull account executives senior account executive Donna Lott (214.525.6792) sPonsorshiPs Jason Myers (214.525.6760) account executives Renee Charles (214.525.6742) Thomas Griffin (214.525.6754) Kristin Larson (214.525.6713) Ryan McLemore (214.525.6706) Marketing Travis Bogdon Matt hulme Production Kyle Curtis Miguel Martinez Christian McCrossan concierge Celina Avila art direction Jason Stone Sean Walker Jonathan Won No part of this publication may be reproduced without written permission from the publisher. ©2011 Reo publishing LLC All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MReport strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MReport does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials. FORDEFAULTSERVICINGPROFESSIONALS THEFIVESTARINSTITUTE Follow us. EDITOR-IN-CHIEF Rachel Williams MANAGING EDITOR David Wharton REPORTERS Mike Albanese, Seth Wellborn COPY EDITOR Brandy Scott ONLINE CONTRIBUTORS Krista Franks Brock Andy Beth Miller CONTRIBUTORS Rich ard Ferguson Rich Tucker EXECUTIVE CREATIVE DIRECTOR Jonathon Won CREATIVE DIRECTOR Jason Stone DESIGN DIRECTOR Sean Walker ADVERTISING Kevin McCrea (214.525.6756) 2019-2020 EDITORIAL ADVISORY BOARD Danielle Hale, Chief Economist, Realtor.com ® ; Ken Markison, Of Counsel, Weiner Brodsky Kider PC; Alex McGillis, Director of Product Development, Quicken Loans Erik Schmitt, Managing Director of Origination Division, Chase Home Lending; Rocky Stubbs, SVP, Head of Direct Lending, Flagstar Bank Corporate Officers CHAIRMAN & CHIEF CREATIVE OFFICER Mark Hulme PRESIDENT & CHIEF EXECUTIVE OFFICER Ed Delgado CHIEF FINANCIAL OFFICER Jonathan Hughes ART DIRECTION Jordan Funderburk, Jason Stone, Sean Walker, Jonathon Won PROFESSIONAL ASSOCIATIONS American Mortgage Diversity Council Marcela Bruner (214.525.6769) FORCE: Annie Collier (214.525.6740) Legal League 100: Lindsay Wolf (214.525.6786) National Mortgage Servicing Association: Rachel Williams (214.525.6748) Non-Prime Lending Council, Property Preservation Executive Forum: Saundra Dillinger (214.525.6700) No part of this publication may be reproduced without written permission from the publisher. © 2020 Five Star Global, LLC. All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MReport strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MReport does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials.