MReport October 2020

TheMReport — News and strategies for the evolving mortgage marketplace.

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M R EP O RT | 3 M R EP O RT | 3 CO NTE NTS FEATURES 14 STRONGER TOGETHER While this year's Five Star Conference was a virtual event, the discussions and collaborations that occurred were no less critical than in years past. 20 GOING THE EXTRA MILE Recruiting during a pandemic makes a challenging process even more complicated. 24 A NEW TAKE ON LEADERSHIP How can female leaders help move the housing industry forward? 28 6 WAYS TO BUILD YOUR FACEBOOK FOLLOWING Creating a reputable, engaging social media presence is fundamental for every mortgage originator's success. 32 KEEPING TITLE SECURE IN A DIGITAL WORLD Software solutions can streamline steps in the title and escrow process, but cybersecurity concerns must be addressed. QUICK TAKE 30 THE AMERICAN DREAM IN MICROCOSM Here is how homeownership built generational wealth for one Black family. 36 WHEN IT COMES TO COMPLIANCE, TECH ISN'T ALWAYS ENOUGH The potential for a new wave of regulatory scrutiny should have mortgage firms double-checking their compliance strategies. EXPERT INSIGHTS 38 KEEPING A TEAM FOCUS IN A CHALLENGNG YEAR Kelly Ann Doherty, EVP and Chief People & Communications Officer at Mr. Cooper, speaks with MReport about how to attract, train, and retain talent in a COVID-19 world. SPECIAL SECTION 41 THE BEST IN ORIGINATION SERVICE PROVIDERS The most committed, experienced, and recognized origination service providers in the industry. 10 2020 KEYSTONES MReport brings you the Women in Housing Awards DEPARTMENTS 4 MTECH New Names, New Tech 8 MCROWD Who's moving on and who's moving up in the industry.

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