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Hope Renewed W ith 2021 in our sights, I am sure I am not the only one ready to close the door to 2020. As we look to the year ahead, we hope that we will turn the corner on the national pandemic that has wrecked lives, economies, and industries. However, despite it all, there have been silver linings. Could any phrase sum up the bright side of 2020 better than "Innovation by Necessity?" In this month's aptly named cover story, MReport columnist Cristin Espinosa spoke to executives at Bank of America, Freedom Mortgage, Mr. Cooper, Planet Home Lending, and more to learn how they acclimated to the new reality COVID-19. Next up, don't miss "A New Age of Housing," by Genworth's Tian Liu. He reminds us not to lose sight of forecasting beyond 2021. In this article, Liu paints the housing market picture in 2030— as the last of the millennials enter their 30s. The look back at this year's lessons continues in Tom Hutchens' "A Look Behind the Curtain." As EVP of Production at Angel Oak Mortgage Solutions, Hutchens is well-placed to weigh in on the non-QM market's comeback, which was hit hard by the pandemic but is now ready for the next chapter. Also on the table for discussion is contactless lending. Consumers and mortgage professionals alike explore ways to stay safe as health experts warn that COVID-19's "second wave" will hit this winter. Let eOriginal's Simon Moir guide you through the advancements in his article, "A Shifting Landscape for Mortgage." Finally, Elizabeth Green, Chief Data and Product Solutions Officer at LoanLogics, brings us "The Rising Data Tide Lifting Loan Quality." Green discusses the new Uniform Residential Loan Application and why it could be the key to unlocking a future of clean data. See you in 2021. Best, 2 | M R EP O RT MNOTES © 2011 First American Financial Corporation and/or its affiliates. All rights reserved. YOUR business is OUR business! First American Mortgage Services is laser focused on mitigating YOUR cost, risk and exposure by aligning our advanced solutions with YOUR strategic objectives and compliance needs. We are the New First American, over 120 years young, strong and financially secure. Insight | Innovation | Integrity First American Title Insurance Company and First American Mortgage Services make no express or implied warranty respecting the information presented and assume no responsibility for errors or omissions. FIRST AMERICAN and FIRST AMERICAN TITLE are trademarks owned by First American Financial Corporation. 2 | Th e M Rep o RT Publisher Jon Ball contributing editor Abby Gregory online editor theMrePort.coM Ryan Schuette coPy editors Alison Rich emily White Youree heather hill contributors phil Britt Bob Calandra eric Fox Jack Konyk Mark Lieberman creative director Jason Stone art director Jonathan Won associate art directors Bruce Sons Chanyanont Loha-Unchit design director Sean Walker advertising Dina Duncan (214.525.6740) Jason Myers (214.525.6760) Andi Zimmerman (214.525.6724) technology Toby Tull Brandon Shangraw social Media Leon McKenzie Ani Vera circulation/corresPondence Celina Avila corPorate officers chairMan & chief creative officer chief executive officer Mark hulme edward R. Delgado business develoPMent Andi Zimmerman chief financial officer John harrison director of huMan resources ernest Gillespie director of oPerations Toby Tull account executives senior account executive Donna Lott (214.525.6792) sPonsorshiPs Jason Myers (214.525.6760) account executives Renee Charles (214.525.6742) Thomas Griffin (214.525.6754) Kristin Larson (214.525.6713) Ryan McLemore (214.525.6706) Marketing Travis Bogdon Matt hulme Production Kyle Curtis Miguel Martinez Christian McCrossan concierge Celina Avila art direction Jason Stone Sean Walker Jonathan Won No part of this publication may be reproduced without written permission from the publisher. ©2011 Reo publishing LLC All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MReport strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MReport does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials. FORDEFAULTSERVICINGPROFESSIONALS THEFIVESTARINSTITUTE Follow us. EDITOR-IN-CHIEF Rachel Williams MANAGING EDITOR David Wharton EXECUTIVE CREATIVE DIRECTOR Jonathon Won CREATIVE DIRECTOR Jason Stone REPORTER Christina Hughes Babb Cristin Espinosa ONLINE CONTRIBUTORS Veronica Bradley Chuck Green Phil Hall Andy Beth Miller CONTRIBUTORS Elizabeth Green Tom Hutchens Tian Liu Simon Moir COPY EDITOR Brandy Scott ADVERTISING 214.525.6700 2019-2020 EDITORIAL ADVISORY BOARD Danielle Hale, Chief Economist, Realtor.com ® ; Ken Markison, Of Counsel, Weiner Brodsky Kider PC; Alex McGillis, Director of Product Development, Quicken Loans Erik Schmitt, Managing Director of Origination Division, Chase Home Lending; Rocky Stubbs, Managing Partner, Excelsior Dynamic Corporate Officers CHIEF EXECUTIVE OFFICER Todd Storch CHIEF FINANCIAL OFFICER Jonathan Hughes ART DIRECTION Jordan Funderburk, Jason Stone, Jonathon Won No part of this publication may be reproduced without written permission from the publisher. © 2020 Five Star Global, LLC. All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MReport strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MReport does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials. Rachel Williams Editor-in-Chief MReport