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The Impossible Dream? T he U.S. residential housing market has remained a bright spot throughout the challenges of the past 18 months. An increased embrace of remote working fueled by pandemic necessities has many Americans rethinking where they want to live, but the dream of homeownership remains a priority for many. But is that American Dream realistically within reach for those who hope to pursue it? In this month's cover story, "Keeping the American Dream Within Reach," MReport explores how the path to homeownership still exists, although the obstacles along the way have changed. Industry experts from Chuchill Mortgage, Embrace Home Loans, Fairway Independent Mortgage, Homespire Mortgage, Inlanta Mortgage, and more discuss how we can best help prospective buyers surmount these obstacles. In "The Importance of Inclusive Marketing," learn why people often confuse diversity and inclusion with inclusive marketing, and why they are not actually one and the same. You can read all the insights from Tana Gordon, COO and VP of Marketing, Open Mortgage. Halfway into 2021, lenders face new regulations, a new administration, and other major changes. Gain insights into the industry's "Uphill Journey" in a new piece by Michael Jones, CFO for Thrive Mortgage, LLC, and Chair of the Community Mortgage Lenders of America. Next up, we have "Gamechangers: Leadership Advice and Tools that Enhance Careers," written by Anne Cassedy, Director of MI Underwriting, Enact. Cassedy suggests that it's time to look at your arsenal to confirm that you are doing your best and instilling the best in your team. Finally, Mike Eshelman, Head of Consumer Finance, Jornaya, brings us "The Rough Road Ahead for the Mortgage Industry." Rates are increasing and refinance demand has dropped compared a year ago. In this piece, Eshelman discusses how the industry is now overstaffed and the overhead is hurting lenders' bottom lines. Welcome to the July 2021 edition of MReport. David Wharton Managing Editor 2 | M R EP O RT MNOTES © 2011 First American Financial Corporation and/or its affiliates. All rights reserved. YOUR business is OUR business! First American Mortgage Services is laser focused on mitigating YOUR cost, risk and exposure by aligning our advanced solutions with YOUR strategic objectives and compliance needs. We are the New First American, over 120 years young, strong and financially secure. Insight | Innovation | Integrity First American Title Insurance Company and First American Mortgage Services make no express or implied warranty respecting the information presented and assume no responsibility for errors or omissions. FIRST AMERICAN and FIRST AMERICAN TITLE are trademarks owned by First American Financial Corporation. 2 | Th e M Rep o RT Publisher Jon Ball contributing editor Abby Gregory online editor theMrePort.coM Ryan Schuette coPy editors Alison Rich emily White Youree heather hill contributors phil Britt Bob Calandra eric Fox Jack Konyk Mark Lieberman creative director Jason Stone art director Jonathan Won associate art directors Bruce Sons Chanyanont Loha-Unchit design director Sean Walker advertising Dina Duncan (214.525.6740) Jason Myers (214.525.6760) Andi Zimmerman (214.525.6724) technology Toby Tull Brandon Shangraw social Media Leon McKenzie Ani Vera circulation/corresPondence Celina Avila corPorate officers chairMan & chief creative officer chief executive officer Mark hulme edward R. 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Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MReport strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MReport does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials. FORDEFAULTSERVICINGPROFESSIONALS THEFIVESTARINSTITUTE Follow us. INTERIM EDITOR-IN-CHIEF David Wharton EXECUTIVE CREATIVE DIRECTOR Jonathon Won CREATIVE DIRECTOR Jason Stone MANAGING DIGITAL EDITOR Eric C. Peck REPORTER Christina Hughes Babb MAGAZINE CONTRIBUTORS Troy Baars Phil Britt Anne Cassedy Mike Eshelman Tana Gordon Michael Jones COPY EDITOR Brandy Scott ADVERTISING 214.525.6700 EDITORIAL ADVISORY BOARD Danielle Hale, Chief Economist, Realtor.com ® ; Ken Markison, Of Counsel, Weiner Brodsky Kider PC; Alex McGillis, Director of Product Development, Quicken Loans Erik Schmitt, Managing Director of Origination Division, Chase Home Lending; Rocky Stubbs, Managing Partner, Excelsior Dynamic Corporate Officers CHIEF EXECUTIVE OFFICER Todd Storch CHIEF FINANCIAL OFFICER Jonathan Hughes ART DIRECTION Jordan Funderburk, Jason Stone, Jonathon Won No part of this publication may be reproduced without written permission from the publisher. © 2021 Five Star Global, LLC. All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MReport strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MReport does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials.