MReport September 2021

TheMReport — News and strategies for the evolving mortgage marketplace.

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28 | M R EP O RT An MReport Issue Featuring Five Star Conference's Awards Finalists What Others Are Saying "Kimberly Bigham has demonstrated over her career that building a good team is the best way to succeed in this industry. Kimberly leads her team with confidence and grace. She is a willing participant to creatively solve an issue and depends on her team of competent professions to assist her in all areas of loan servicing. Under her direction, loan servicing at Fay has continued to grow and expand. During the COVID-19 pandemic, Kimberly communicated clearly with her team keeping the servicing platform working successfully while navigating all the new rules and state requirements. Kimberly is a top performer deserving of the Leadership Award." What does this nomination mean to you and what makes you a good pick for this category? To be respected enough by peers to be considered for this award is amazing and humbling. I often second-guess myself as it relates to my performance and whether I'm truly making a difference in this industry. So, to be nominated in the category of Excellence in Leadership is certainly a morale booster! I am also humbled and grateful to be a part of an industry that has such supportive peers across companies. The support and recognition motivate me to do more and work harder to be a role model for other female executives. I've been in leadership positions in the financial and mortgage industry for the past 30 years. During that time, I've seen many changes in technology, process, and the way employees are motivated. As a result, I have had to adapt my leadership style to fit each. While I certainly have been personally rewarded for my hard work with career opportunities, there is no bigger reward than my satisfaction when my team thanks me for teaching, supporting, and helping them reach their own goals. That's what keeps me coming back day after day. What Others Are Saying "Sandra Jarish, an ardent advocate of women in the mortgage industry for 30 years, is described by her colleagues as an incomparable leader and teammate. Jarish cultivates a collaborative work environment that encourages loyalty and commitment from her team. Currently, nearly 40% of servicing employees have been with Planet more than five years. The past year confirmed Jarish's excellence as a leader; she opened a servicing center in the Dallas Metroplex while tackling a COVID-19 response, including modifying workflows, implementing new technology, and shifting personnel to ensure employees were safe, losses were limited, and forbearance borrowers' needs were met." What does this nomination mean to you and what makes you a good pick for this category? While I'm proud to receive this award, the credit really goes to my exceptional Planet servicing team. Together, we tackled COVID- 19-related issues like forbearance and getting employees what they needed to work from home safely. As a team, we opened our new Dallas servicing center, implemented an early buyout program for securitized mortgages, and put in place enhanced technology to serve our private clients. My team makes me a better leader as we work together to make Planet's servicing second to none. Being nominated for an award in the Women in Housing's Excellence in the Leadership category is not only an honor but it allows me to set an example for other women in our business and provides a path forward to success and personal achievement. The Excellence in Leadership Award Kimberly Bigham President Servicing, Fay Servicing Sandra Jarish President Servicing, Planet Home Lending, LLC we are one This award recognizes women who have demonstrated exemplary leadership for their organizations and teams.

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