MReport September 2021

TheMReport — News and strategies for the evolving mortgage marketplace.

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M R EP O RT | 31 What Others Are Saying "Throughout her 20-year career, Yvette Gilmore has held senior management roles at leading Fortune 500 companies. In her current role as SVP, Servicing Product Strategy at ServiceLink, Gilmore is helping to revolutionize default portfolio management through her leadership of ServiceLink's first of its kind, AI-powered EXOS One Marketplace platform. At Freddie Mac, Gilmore was a leader within the GSE's employee resource group focused on expanding opportunities for women. She has carried this work over to ServiceLink, where she is active within its mentorship program and is a sought- after thought leader and speaker for industry trade publications/events (NEXT 20-Minute Mentor)." What does this nomination mean to you and what makes you a good pick for this category? To be recognized as a 2021 Women in Housing award nominee is an incredible honor on its own, but to be recognized in the Excellence in Mentorship category makes it extra special. The role that mentors have played throughout my career, and their impact on my life, has been immeasurable. I believe I am a good pick for this category as I, too, have made a conscious effort to pay it forward to other emerging, women leaders through mentorship. I've found great fulfillment in helping others harness their "superpowers" and what makes them special and unique. To watch my mentees grow as leaders, and as human beings, has been one of the great joys of my life. I am honored and humbled to be named a 2021 nominee—congratulations to my fellow nominees! What Others Are Saying "With 18 years of mortgage experience and several key positions within the company, she has been presented the opportunity to mentor many talented women in the organization to further their professional skills while also helping in networking and growing together during the journey. Mentorship objectives have included helping mentees tap into the skill sets, get over their apprehensions, and make a mark as they go along. Several mentees were promoted during the course of the mentoring program. She has also been involved in informal mentoring, guiding young leaders to recognize their potential and navigate toward achieving their goals." What does this nomination mean to you and what makes you a good pick for this category? I am truly honored to be selected as a finalist for this prestigious award. It motivates and reinforces my zeal to continue nurturing young women leaders to recognize their potential and realize their goals. It is always a matter of immense pride to mentor a young leader and watch them grow in strength, both professionally and personally. Today, diversity and inclusion are the key components to an organization's success and being able to nurture more women leaders would be my contribution to the overall success. My biggest strength is that I am approachable and like to give open and honest feedback. That makes it easier for mentees to connect, have a meaningful conversation, and discuss their ideas, thoughts, fears, and failures. "Moments of delight" occur when mentees shed their inhibitions, take up projects/challenges outside their comfort zones, and come out as winners. The renewed confidence in the mentees makes the time taken to mentor worthwhile. What Others Are Saying "Considered a top 'Great to Place to Work' certified senior leader, Ramie Word is an approachable and driven leader with a focus on results. She is trusted within the organization, but especially by those under her oversight. She goes above and beyond to appreciate and acknowledge her staff. This includes at-home visits, SVP 1:1s, recognition, and rewards. She takes a personal interest in the staff, which drives them all to want to do better. This leads to an engaged team and high morale. Ramie is also an avid D&I supporter who engages her community via volunteerism." What does this nomination mean to you and what makes you a good pick for this category? I am honored to be nominated in this category because mentorship has been close to my heart throughout my career with Mr. Cooper. I've had so many meaningful leaders that have helped me develop my own leadership style and driven me further than I thought possible. It's been important to me to pay that experience forward with our future leaders. It's so critical to have a safe space and sounding board for our up-and- coming female leadership. I want to lead by example towards a more diverse and equitable culture within our industry. I feel a sense of responsibility as a female leader to make sure I'm supporting our future executives. From a selfish perspective, it's extremely satisfying to see so many of the 'mentees' I've spent time with journey down their own path of success and rise to the challenge. Yvette Gilmore SVP, Servicing Product Strategy, ServiceLink Reshma Goyal VP, Customer Care Center, Ocwen Financial Corporation Ramie Word SVP Customer Care & Client Delivery, Mr. Cooper

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