TheMReport — News and strategies for the evolving mortgage marketplace.
Issue link: http://digital.themreport.com/i/1424651
One Piece at a Time W ith much discussion nationwide of labor shortages, supply- chain issues, and other ongoing challenges that have defined this past year, it's never been more important for mortgage industry companies to have strong teams in place. Through- out the housing market, demand is outpacing supply, and those potential home- buyers need capable, competent, empathetic lender representatives to help them navigate the sometimes-rocky road toward the American dream. Recruitment and retention are at the heart of this month's MReport cover story, "The Elements of Success," from writer Phil Britt. In this cover feature, representatives of Churchill Mortgage, Embrace Home Loans, Homespire Mortgage, Inlanta Mortgage, SitusAMC, and more discuss best practices for finding, recruiting, and retaining the right talent. Next up, remember that "When It's Time to Take the Next Step, Step Carefully." In this piece, Inlanta Mortgage President and CEO Paul Buege reminds mortgage professionals that the decision to switch companies must be accompanied by an understanding of what you're looking for next. Is your company "Winning the War Against Margin Compression"? That's the question posed by Regina Braga, COO for national settlement services provider, Res/Title. In this piece, Braga points out that, while budget cuts are traditional in a competitive market, mortgage lenders should reconsider who their service providers are, and what they bring to the table. Also in this issue, Adam Batayeh, President of Lodasoft, explores "6 Strategies to Eliminate Processor Bias." As he notes, when processor bias is present, it can create inefficiencies that trickle down to the production team, slowing down closings and hampering business. Finally, don't miss our two shorter "Quick Take" features: Gary Eakin, SVP, Mortgage Solutions at Peoples Processing, brings us "Seizing Opportunities in an Evolving Mortgage Market"; and Jennifer Henry, VP of Strategy and Marketing with Equifax Mortgage & Housing Services, shares her thoughts on "How Using Third-Party Data Positively Impacts the Mortgage Industry." Welcome to the November 2021 edition of MReport magazine. David Wharton Editor-in-Chief 2 | M R EP O RT MNOTES © 2011 First American Financial Corporation and/or its affiliates. All rights reserved. YOUR business is OUR business! First American Mortgage Services is laser focused on mitigating YOUR cost, risk and exposure by aligning our advanced solutions with YOUR strategic objectives and compliance needs. We are the New First American, over 120 years young, strong and financially secure. Insight | Innovation | Integrity First American Title Insurance Company and First American Mortgage Services make no express or implied warranty respecting the information presented and assume no responsibility for errors or omissions. FIRST AMERICAN and FIRST AMERICAN TITLE are trademarks owned by First American Financial Corporation. 2 | Th e M Rep o RT Publisher Jon Ball contributing editor Abby Gregory online editor theMrePort.coM Ryan Schuette coPy editors Alison Rich emily White Youree heather hill contributors phil Britt Bob Calandra eric Fox Jack Konyk Mark Lieberman creative director Jason Stone art director Jonathan Won associate art directors Bruce Sons Chanyanont Loha-Unchit design director Sean Walker advertising Dina Duncan (214.525.6740) Jason Myers (214.525.6760) Andi Zimmerman (214.525.6724) technology Toby Tull Brandon Shangraw social Media Leon McKenzie Ani Vera circulation/corresPondence Celina Avila corPorate officers chairMan & chief creative officer chief executive officer Mark hulme edward R. Delgado business develoPMent Andi Zimmerman chief financial officer John harrison director of huMan resources ernest Gillespie director of oPerations Toby Tull account executives senior account executive Donna Lott (214.525.6792) sPonsorshiPs Jason Myers (214.525.6760) account executives Renee Charles (214.525.6742) Thomas Griffin (214.525.6754) Kristin Larson (214.525.6713) Ryan McLemore (214.525.6706) Marketing Travis Bogdon Matt hulme Production Kyle Curtis Miguel Martinez Christian McCrossan concierge Celina Avila art direction Jason Stone Sean Walker Jonathan Won No part of this publication may be reproduced without written permission from the publisher. ©2011 Reo publishing LLC All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MReport strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MReport does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials. FORDEFAULTSERVICINGPROFESSIONALS THEFIVESTARINSTITUTE Follow us. EDITOR-IN-CHIEF David Wharton EXECUTIVE CREATIVE DIRECTOR Jonathon Won CREATIVE DIRECTOR Jason Stone MANAGING DIGITAL EDITOR Eric C. Peck REPORTER Kyle G. Horst MAGAZINE CONTRIBUTORS Adam Batayeh Regina Braga Phil Britt Paul Buege Gary Eakin Jennifer Henry COPY EDITOR Brandy Scott ADVERTISING 214.525.6700 EDITORIAL ADVISORY BOARD Danielle Hale, Chief Economist, Realtor.com ® ; Ken Markison, Of Counsel, Weiner Brodsky Kider PC; Alex McGillis, Director of Product Development, Quicken Loans Erik Schmitt, Managing Director of Origination Division, Chase Home Lending; Rocky Stubbs, Managing Partner, Excelsior Dynamic Corporate Officers PRESIDENT & CFO Jonathan Hughes ART DIRECTION Jordan Funderburk, Jason Stone, Jonathon Won No part of this publication may be reproduced without written permission from the publisher. © 2021 Five Star Global, LLC. All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MReport strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MReport does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials.