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Issue link: http://digital.themreport.com/i/1475526
The Power of People F or this month's installment of MReport, we're focusing on the power of people—how to build strong, diverse teams, as well as how to keep them engaged and growing once they're aboard. For this special "Team Issue" section, we spoke to three different experts. First up, Brian "Woody" White, Chief Diversity & Inclusion Officer for Homebridge Financial Services, discusses how he shifted from focusing on tech to D&I and what mortgage companies need to consider when building their own D&I programs. Next, Paul Gigliotti, COO of Pinnacle Home Loans, and CEO and Co-Founder of Axis Lending Academy, tells MReport how millennials are transforming the workforce and why modern candidates are seeking more intangible qualities than a paycheck and benefits package. Finally, Dave Robertson, SVP, Chief HR Officer for Guild Mortgage, discusses hiring, retention, and how mortgage companies must work to set themselves apart in order to attract the talent they need. Moving beyond our cover section, we're also bringing you a piece entitled "New Desktop Appraisal Rules: Today's Pains and Tomorrow's Gains." In this feature, John Dingeman, Chief Appraiser at Class Valuation, provides a closer look at how technology in the appraisal space has made the process significantly more efficient for eligible loans. Next, Andy Sheehan EVP, Finicity, shares "Open Banking Data Pushes Mortgage Underwriting Further Into the Digital Age." In it, Sheehan examines how Freddie Mac's Loan Product Advisor acceptance of direct deposit data to assess income, payroll, and account transactions data for verification of employment can enable digitization through open banking. On a final note, we are just weeks away from the premier mortgage conference that attracts subject matter experts, scores of exhibitors, and thousands of professionals representing the servicer, lender, federal government agency, financial services law firm, service provider, and investor spaces under one roof at the 2022 Five Star Conference in Dallas. Set for September 18-20 at the Hyatt Regency in Dallas, the event will feature 30-plus hours of educational sessions, generous networking opportunities, meal functions, and the largest exhibit hall in the servicing industry. Visit FiveStarConference.com for more information or to register for the event. Welcome to the August 2022 edition of MReport. David Wharton Editor-in-Chief 2 | M R EP O RT MNOTES © 2011 First American Financial Corporation and/or its affiliates. All rights reserved. YOUR business is OUR business! First American Mortgage Services is laser focused on mitigating YOUR cost, risk and exposure by aligning our advanced solutions with YOUR strategic objectives and compliance needs. We are the New First American, over 120 years young, strong and financially secure. Insight | Innovation | Integrity First American Title Insurance Company and First American Mortgage Services make no express or implied warranty respecting the information presented and assume no responsibility for errors or omissions. FIRST AMERICAN and FIRST AMERICAN TITLE are trademarks owned by First American Financial Corporation. 2 | Th e M Rep o RT Publisher Jon Ball contributing editor Abby Gregory online editor theMrePort.coM Ryan Schuette coPy editors Alison Rich emily White Youree heather hill contributors phil Britt Bob Calandra eric Fox Jack Konyk Mark Lieberman creative director Jason Stone art director Jonathan Won associate art directors Bruce Sons Chanyanont Loha-Unchit design director Sean Walker advertising Dina Duncan (214.525.6740) Jason Myers (214.525.6760) Andi Zimmerman (214.525.6724) technology Toby Tull Brandon Shangraw social Media Leon McKenzie Ani Vera circulation/corresPondence Celina Avila corPorate officers chairMan & chief creative officer chief executive officer Mark hulme edward R. Delgado business develoPMent Andi Zimmerman chief financial officer John harrison director of huMan resources ernest Gillespie director of oPerations Toby Tull account executives senior account executive Donna Lott (214.525.6792) sPonsorshiPs Jason Myers (214.525.6760) account executives Renee Charles (214.525.6742) Thomas Griffin (214.525.6754) Kristin Larson (214.525.6713) Ryan McLemore (214.525.6706) Marketing Travis Bogdon Matt hulme Production Kyle Curtis Miguel Martinez Christian McCrossan concierge Celina Avila art direction Jason Stone Sean Walker Jonathan Won No part of this publication may be reproduced without written permission from the publisher. ©2011 Reo publishing LLC All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MReport strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MReport does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials. FORDEFAULTSERVICINGPROFESSIONALS THEFIVESTARINSTITUTE Follow us. EDITOR-IN-CHIEF David Wharton EXECUTIVE CREATIVE DIRECTOR Jonathon Won CREATIVE DIRECTOR Jason Stone MANAGING DIGITAL EDITOR Eric C. Peck REPORTER Kyle G. Horst Demetria Lester MAGAZINE CONTRIBUTORS John Dingeman Andy Sheehan COPY EDITOR Brandy Scott ADVERTISING 214.525.6700 EDITORIAL ADVISORY BOARD John Dunnery, VP, Government Loan Servicing, Community Loan Servicing, LLC Benjamin Gottheim, Director, Mortgage Servicing Policy, Freddie Mac Michele Kryczkowski, SVP Operations, Distributed Retail, Planet Home Lending Alex McGillis, Senior Director, Product Development, The Answer, Quicken Loans Erik Schmitt, Managing Director, Origination Division, Chase Home Lending Douglas Whittemore, Head of Default Servicing, US Bank Jacob Williamson, VP Single-Family Collateral Risk Management, Fannie Mae Kim Yowell, EVP of Servicing, Fairway Independent Mortgage Servicing Corporate Officers PRESIDENT & CFO Jonathan Hughes ART DIRECTION Jordan Funderburk, Jason Stone, Jonathon Won No part of this publication may be reproduced without written permission from the publisher. © 2022 Five Star Global, LLC. All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MReport strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MReport does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials.