TheMReport — News and strategies for the evolving mortgage marketplace.
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38 | TH E M R EP O RT Special Advertorial Section COMPLIANCE COMPANY INDEX KEY PERSONNEL Joe Bada Chief Executive Officer Nickalene Badalamenti- Kalas President Angela Badalamenti-Miller Chief Client Relations Tom Kalas Chief Legal Counsel and Compliance Joseph Miller Chief Operating Officer STAFFING Employees: Over 600 Field Services Team: 6,000+ CONTACT INFORMATION 12220 East 13 Mile Road, Suite 100 Warren, MI 48093 Phone: 855.552.8020 or 586.772.7600 Email: info@fiveonline.com Web: FiveBRMS.com Five Brothers Company Description Five Brothers provides regulatory-compliant default management solutions that help mortgage servicers nationwide save time, eliminate errors, and increase efficiency. Proven field services, experience-based partnering, advanced technology, and knowledgeable customer service professionals empower our clients to maximize asset preservation while reducing costs, streamlining operations, and optimizing borrower relationships. Company History Founded in 1967, Five Brothers has become a recognized leader in the design and delivery of innovative, regulatory-compliant default management solutions. From property preservation, inspection, property registration, hazard claims management, valuation and REO management, and asset disposition services to specialized support services and advanced mortgage technology solutions that streamline and simplify default management processes, Five Brothers has consistently demonstrated the ability to meet the specialized needs of residential mortgage servicers. Regulatory Compliance Five Brothers' compliance process is an extension of its quality control process. As with all quality control measures, assured compliance starts with clear, unequivocal standards directly linked to required actions and performance metrics. Five Brothers demonstrates formal compliance processes and procedures covering every service category as well as each service event. Technology plays a major role in navigating the increasingly complex web of federal, state, local, and investor/insurer default property regulations. In a time of rapid-fire regulatory change, Five Brothers' successful adaptation involves a range of complementary solutions, each compliance- optimized for a specific default servicing requirement or task. Business Lines, Services, and Products Nationwide Field Services • Property preservation • Inspections • Property registration • Hazard claims management • Valuations—BPOs and appraisals • REO management and disposition Specialized Support Services • Municipal code compliance • Document delivery solutions • Bid data entry • Utility management solutions Advanced Technology • Workflow management system (FiveOnline) • Loss mitigation (MOTZ) • HUD claims processing (ClaimSys) Key Features/Benefits Advanced Technology Driven by ongoing technical innovation, Five Brothers has emerged as a one-stop source for turnkey default management solutions that help default mortgage servicers succeed in a rapidly evolving and highly competitive business environment. FiveOnline, the company's web-based workflow management system, remains the industry benchmark for convenient, secure 24/7 online access to all inspection and property preservation information, as well as fast and efficient ordering, tracking, and management of asset preservation services. Collaborative Partnership A culture of hands-on partnering enables Five Brothers to deliver regulatory-compliant default management solutions strategically aligned to each client's business needs and operating goals. A nationwide team of experienced contractors, inspectors, and brokers enjoys a well-earned reputation for completing client orders accurately, on time, and within budget. In addition, Five Brothers' results-driven customer service personnel, like their field service counterparts, provide the individual attention that defines the Five Brothers service experience. Keys to Success Multifaceted, compliant, and fully integrated solutions are the key to ongoing Five Brothers success. Five Brothers' clients are able to draw on a full array of field services, including property preservation, inspections, hazard claims management, and valuations; as well as REO management and disposition services. The Five Brothers nationwide field service team is designed to meet this dual-track challenge. Operating at the highest standards of quality and professionalism, our network members are capable of performing efficiently at any and every point along the extended service continuum. All of this requires us to recruit, train and deploy exceptionally qualified personnel—a proven Five Brothers strength. Benefits to our clients are considerable: Our field service team helps optimize the borrower experience, create stronger customer relationships, and reinforce the servicer's brand reputation, all while maximizing portfolio value.