TheMReport — News and strategies for the evolving mortgage marketplace.
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TH E M R EP O RT | 41 Special Advertorial Section COMPLIANCE COMPANY INDEX KEY PERSONNEL John Hillman CEO Michael O' Connell COO Danny Byrnes VP of Sales Jeremy Pomerantz VP of Business Development Debbie Lastoria VP of Business Development Jim Moore Business Development Support Executive STAFFING 432 employees CONTACT INFORMATION 2100 US-19 ALT Palm Harbor, FL 34683 Phone: 800.346.9152 Web: NWTC.com Nationwide Title Clearing, Inc. Corporate Profile Nationwide Title Clearing, Inc. (NTC) is an award- winning, expert research and document services provider in the residential mortgage industry. For 25 years, NTC has provided services to the nation's largest mortgage lenders, servicers, and investors, and its documents are recorded in over 3,600 county jurisdictions nationwide. Company History Founded in 1991, NTC operates a five-building campus in Pinellas County, headquartered in Palm Harbor, Florida. NTC has grown to be the largest lien release and assignment provider in the country. NTC was originally located in California and relocated to Palm Harbor in 2002. Business Lines, Services, and Products Document Services • Lien release • Assignments Research • Final document processing • Document retrieval • Nationwide abstractor services Reports • Assignment Verification Report • Current Owner/O&E Report • Lien Verification Report • Tax Status Report Audits & Remediation • Collateral File audits and remediation Key Features/Benefits • Over 27 million lien releases and assignments recorded since inception in 1991 • Over 70 percent eRecord rate • Less than 1 percent reject rate • +99.9 percent county compliance rate NTC's relentless fixation on quality starts with employee training. It maintains a list of over 100 different training courses that pertain to nearly 50 distinct positions and functions within the company. NTC has some positions within the company that require as many as 10 additional training courses and can take months to complete. Around two-thirds of NTC employees are actively engaged in some form of training related directly to their positions. Competitive Advantage NTC was born out of perfecting processes rather than just coming to a specific standard. The company regularly exceeds industry standards. Clients tell NTC that its audits are the easiest to conduct because of the company's deep quality controls that makes other shops look like they're standing still. Added Value to Clients What makes NTC truly unique is first the culture of extreme transparency visible to clients, and then the flexibility to accommodate sudden changes through exceptional staffing and training models. NTC becomes a seamless and natural extension of the client, as if NTC is simply "down the hall." Competitive Advantage NTC has flourished under the recent mortgage industry regulator scrutiny. Only inferior processes that attempt to cut corners shy away from a close inspection. NTC has expanded by 350 percent since 2011 due in large part to an industry shift toward more compliant processes and away from shortcuts. Strategies and Goals for the Coming Year Continued focus on expansion of software and data access solutions, and perfecting research and document services. Industry Awards, Accolades, and Milestones NTC's CLO is an active member in the Public Recording Industry Association and the National Association of County Recorders, Election Officials, and Clerks, and his papers are issued as best practice standards for the county recording industry. NTC has been listed four times in the Inc. 5000 list of fastest growing companies. 2016 also marks 25 years' excellence as the leading post-closing services provider in the industry. Specialty, Expertise, and Quality Control Initiatives NTC's quality control initiatives begin with transpar- ency, but more specifically they include meeting ju- risdiction requirements, eRecording, research when needed, 99.9 percent statute compliance, SOC 1 Type II, least-cost exception resolution for research, aggressive recorded document follow-up, trustee state solutions, capacity and overflow models, business recovery solutions, UPL solutions, and an incomparable internal SLA methodology. Testimonial "Very seldom do we receive a document from your business that is unrecordable and must be returned. I appreciate that so much! It makes our job easier when we don't have to call about or return documents." —Theresa Greene, Recording Supervisor, Office of the Ferry County Auditor