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We are Focused on Your Appraisal Compliance Demands OUR business is OUR business! sight q Reduce risk YOUR business is OUR business! Quality Control Programs Valuation Services Hybrid Evaluations Property Inspections st American Mortgage Services is laser focused on igating YOUR cost, risk and exposure by aligning advanced solutions with YOUR strategic objectives d compliance needs. are the New First American, over 120 years young, ong and financially secure. q Support your new collateral policy q Exceed your performance and QC demands We are your single source for ordering, tracking, and delivery of residential valuation products on a national basis. all the right 's Contact us TODAY to learn more 1.800.221.8683 www.famortgageservices.com Insight | Innovation | Integrity First American Title Insurance Company and First American Mortgage Services make no express or implied warranty respecting the information presented and assume no responsibility for errors or omissions. FIRST AMERICAN and FIRST AMERICAN TITLE are trademarks owned by First American Financial Corporation. © 2011 First American Financial Corporation and/or its affiliates. All rights reserved. First American and the eagle logo are registered trademarks or trademarks of First American Financial Corporation and/or its affiliates. ©2012 First American Financial Corporation and/or its affiliates. All rights reserved. q NYSE: FAF 2 | THE M REPORT 2 | THE M REPORT sight | Innovation | Integrity No part of this publication may be reproduced without written permission from the publisher. ©2011 REO Publishing LLC All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering First American Mortgage Services is laser focused on mitigating YOUR cost, risk and exposure by aligning our advanced solutions with YOUR strategic objectives and compliance needs. We are the New First American, over 120 years young, strong and financially secure. First American Mortgage Services' Residential Valuation Services has the solutions to help you: We provide a consultative approach on industry trends and best practices that can help our clients achieve tactical and strategic objectives PUBLISHER Jon Ball CONTRIBUTING EDITOR Abby Gregory ONLINE EDITOR THEMREPORT.COM CONTRIBUTING EDITOR Abby Gregory ONLINE EDITOR THEMREPORT.COM Ryan Schuette THEMREPORT.COM MANAGING EDITOR Abby Gregory ONLINE EDITOR COPY EDITORS Alison Rich Emily White Youree Heather Hill PUBLISHER Jon Ball PUBLISHER Mark Hulme Ryan Schuette COPY EDITORS Alison Rich Emily White Youree Heather Hill CREATIVE DIRECTOR Jason Stone ART DIRECTOR Jonathan Won CREATIVE DIRECTOR Jason Stone ART DIRECTOR Jonathan Won DESIGN DIRECTOR Sean Walker CREATIVE DIRECTOR ADVE TISING ART DIRECTOR ASSOCIATE ART DIRECTORS Bruce Sons Chanyanont Loha-Unchit ASSOCIATE ART DIRECTORS Bruce Sons Chuck Daprix Dina Duncan (214.525.6740) Jason Myers (214.525.6760) Andi Zimmerman (214.525.6724) Jason Stone Jonathan Won DESIGN DIRECTOR Sean Walker DESIGN DIRECTOR Sean Walker CARTOONIST Ryan Schuette CIRCULATION/CORRESPONDENCE Celina Avila ADVERTISING Dina Duncan (214.525.6740) Jason Myers (214.525.6760) Andi Zimmerman (214.525.6724) SOCIAL MEDIA Leon McKenzie Ani Vera TECHNOLOGY Toby Tull Brandon Shangraw THEFIVESTARINSTITUTE FORDEFAULTSERVICINGPROFESSIONALS SOCIAL MEDIA Leon McKenzie Ani Vera CIRCULATION/CORRESPONDENCE Celina Avila CHIEF EXECUTIVE OFFICER CHIEF CREATIVE OFFICER SOCIAL MEDIA Andi Miller CIRCULATION Chasity Clary CHAIRMAN & TECHNOLOGY Brandon Shangraw CORPORATE OFFICERS Mark Hulme Edward R. 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Under no circumstance should the MReport does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials. disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MReport strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are MARKETING Travis Bogdon Matt Hulme ©2011 REO Publishing LLC All Rights Reserved information contained herein be relied upon as legal advice as it is designed to be a source of information only. MReport strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MReport does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials. CONCIERGE Celina Avila PRODUCTION Kyle Curtis Miguel Martinez Christian McCrossan Follow us. ART DIRECTION Jason Stone Sean Walker Jonathan Won This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are ACCOUNT EXECUTIVES Renee Charles (214.525.6742) Thomas Griffin (214.525.6754) Kristin Larson (214.525.6713) Ryan McLemore (214.525.6706) ART DIRECTION Jason Stone Sean Walker Jonathan Won CONCIERGE Celina Avila SOCIAL MEDIA Andi Miller PRODUCTION Kyle Curtis Miguel Martinez Christian McCrossan PRODUCTION Daniel Meeks Christian McCrossan MARKETING Travis Bogdon Matt Hulme MARKETING Travis Bogdon Matt Hulme CHIEF EXECUTIVE OFFICER Rick Creel SENIOR ACCOUNT EXECUTIVE Donna Lott (214.525.6792) SPONSORSHIPS Jason Myers (214.525.6760) Renee Charles (214.525.6742) CHAIRMAN & Mark Hulme CORPORATE OFFICERS CHAIRMAN & CORPORATE OFFICERS CHIEF FINANCIAL OFFICER John Harrison ACCOUNT EXECUTIVES Thomas Griffin (214.525.6754) E nest Gillespie Mark Hulme Edward R. Delgado Kristin Larson (214.525.6713) (214.525.6706) THEFIVESTARINSTITUTE FORDEFAULTSERVICINGPROFESSIONALS ADVERTISING Curt Acton (214.906.3921) Thomas Griffin (214.525.6754) Donna Lott (214.525.6792) Ryan McLemore (214.525.6723) Jason Myers (214.525.6760) TECHNOLOGY Toby Tull Brandon Shangraw ASSOCIATE ART DIRECTORS Bruce Sons Chanyanont Loha-Unchit CONTRIBUTORS Phil Britt Bob Calandra Eric Fox Jack Konyk Mark Lieberman CONTRIBUTORS Phil Britt Bob Calandra Eric Fox Jack Konyk Mark Lieberman CONTRIBUTORS Phil Britt Bob Calandra Brian A. Lee Mark Lieberman Adam Weinstein COPY EDITORS Alison Rich Emily White Youree Ryan Schuette