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36 | TH E M R EP O RT SPECIAL ADVERTISING SECTION: TITLE & ESCROW GUIDE KEY PERSONNEL Todd McGowan VP of Originations Todd Mendolia Senior Director of Operations STAFFING 2,367 Employees CONTACT INFORMATION 3 First American Way Santa Ana, CA 92707 Phone: 800.333.4510 Web: FirstAm.com/ MortgageSolutions CORPORATE PROFILE First American Mortgage Solutions provides lenders with a full suite of national title and closing solutions for refinance and home equity transactions, with a focus on total quality and customer experience. The company is dedicated to driving continuous improve- ment, and its commitment to quality is third-party vali- dated. With the goal to simplify closings, it practices maintaining a single point of contact for its customers and exceeding service level agreements. SimpleSettlement TM , its innovative new simplified escrow service, includes traditional settlement services and some third-party fees—improving fee certainty and efficiency by eliminating the need to re-disclose when fees change. Its standard national title and escrow solu- tion is a technology-driven process designed to improve service quality, continuity, delivery, and capacity. The company also provides a Premier Private Wealth solution, with industry experts and specialized services dedicated to supporting the most discerning customers. First American Mortgage Solutions continues to inno- vate to meet the changing needs of its customers. The investments it makes in data and technology continue to infuse its title and escrow manufacturing processes with analytic assets to maintain the highest levels of quality. COMPANY HISTORY As part of the First American family of companies, First American Mortgage Solutions provides direct access to one source of tools, expertise, and the richest document repository in the industry, num- bering six billion document images. First American Mortgage Solutions is able to offer convenience, confidence, and certainty throughout the mortgage life cycle. Parent company First American Financial Corportation, with total revenue of $5.8 billion in 2017, is a leading provider of title insurance, settlement ser- vices, and quality assurance solutions for real estate transactions that traces its heritage back to 1889. The company, together with First American's broader capabilities, serves as a single source for title and settlement, data and analytics, fraud and verification, regulatory compliance, valuation and collateral risk, quality control, fulfillment services, and default services. For more than 125 years, lenders have relied on First American's comprehensive title and settlement services. Today, through its Mortgage Solutions group, the company provides experts along with leading-edge automation and e-signing tools to streamline workflows for a personalized and efficient closing experience. BUSINESS LINES, SERVICES, AND PRODUCTS • Streamlined title production delivering an outstanding closing experience • Dedicated, single point-of contact for every lender • Nationwide mobile notary and attorney network for on-time signings • Integrations with all major loan origination system (LOS) providers GEOGRAPHICAL SCOPE AND COVERAGE AREA The company offers a centralized, 50-state title and escrow solution for refinance and home equity loans. KEY FEATURES/BENEFITS First American Mortgage Solutions is committed to its Pursuit of Certainty in Lending™, which supports defect-free manufacturing and customer experience beyond all others. The company's total quality manufacturing process is designed to deliver the measurably highest qual- ity mortgage and closing. It strives for defect-free production by reducing cycle time for both lenders and consumers, and by supporting alignment with emerging regulations. COMPETITIVE ADVANTAGE With its commitment to ISO 9001-2015 standards, First American Mortgage Solutions takes continuous improvement seriously by adhering to its "Plan-Do-Act- Change" approach to change management, always taking into consideration the customer experience. ADDED VALUE TO CLIENTS Lenders are looking for a quality title insurance product delivered quickly from a service provider they can trust. First American Mortgage Solutions prides itself on the quality of the products and services it produces, which shows in the feedback it receives from consumers. KEYS TO SUCCESS One way that First American Mortgage Solutions mea- sures customer experience is through Net Promoter Score ® , which the company uses as a gauge to under- stand how informed of and satisfied the consumer is with its services. By focusing on process improvements tied to feedback, First American Mortgage Solutions has more than doubled its score in just over two years. The company anticipates it will continue to increase. INDUSTRY AWARDS, ACCOLADES, AND MILESTONES • ISO 9001:2015 Certified in originations, servicing, and valuations • Parent company First American Financial Corporation included in Fortune 100 Best Companies to Work For® 2018, for the third consecutive year. • First American Financial Corporation named a Fortune 500 ® company in 2017 First American Mortgage Solutions "We never lose sight of our lender customers' needs, and partner with them to develop the very best workflow to compliment their existing process." —Todd McGowan, VP of Originations