TH E M R EP O RT
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CO NTE NTS
20
MEASURING CHANGE
Diversity cannot be beneficial unless organizations
understand and implement best practices that embrace
inclusion—we see how far companies have come 50 years
after the Fair Housing Act was introduced.
26
KEEPING UP WITH DEMOGRAPHICS
Creating a diverse customer base starts by looking at your
company culture and community outreach strategies.
30
SLAYING THE C-LEVEL DIVERSITY MYTH
Creating diversity at the corporate level starts with
letting go of old habits and installing new procedures
that will create lasting change.
33
BREAKING THE BOTTLENECK
How mortgage lenders can significantly reduce the time it
takes to integrate new software.
34
3 WAYS TO CONNECT WITH DIVERSE BUYERS
As the mortgage industry gets acquainted with the
changing needs of homebuyers, here are ideas for mortgage
leaders to succeed in catering to a diverse population.
DIVERSITY SPOTLIGHT
37
The American Mortgage Diversity Council's
new Vice Chair, Charmaine Brown, discusses what
diversity means for her and what she plans to
achieve in her role at the council.
44
Catching up With Yvette Gilmore,
Freddie Mac's VP of Servicing Performance.
DEPARTMENTS
12
TAKE 5
Riham El-Lakany, VP and Chief
Marketing Officer, Freddie Mac
14
MCROWD
Who's moving on and who's
moving up in the industry
