MReport August 2018

TheMReport — News and strategies for the evolving mortgage marketplace.

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TH E M R EP O RT | 37 SPECIAL ADVERTISING SECTION: 2018 OUTSOURCING GUIDE Sutherland KEY PERSONNEL Scott Slifer, CMB Chairman and CEO, Sutherland Mortgage Services Krish Swaminathan Global Head of Mortgage Solutions Kim Hoffman, AMP, CMB Global Head of Mortgage Operations Neil Armstrong VP of Mortgage Business Development Michael Danlag Global Service Delivery Head of Mortgage Servicing CONTACT INFORMATION 5959 Corporate Drive, Suite 3000, Houston, TX 77036 Phone: 585.537.3324 Email: Web: COMPANY DESCRIPTION A leading provider of digital transformation and process transformation services, Sutherland is one of the only premiere providers of component and end-to-end mortgage solutions. Sutherland supports some of the top originators in the industry, while providing digital solutions, including analytics, robotic process automation (RPA), and mobile applications. COMPANY HISTORY Established in 1986, Sutherland was initially focused as a global provider of contact center services. Sutherland's focus has since evolved into a custom- er-centric model, to leverage just the right emerging channels, technology, and execution to deliver a better customer experience. Sutherland Mortgage Services was acquired in 2011 and has since grown to be a leading provider of mortgage solutions. GEOGRAPHICAL SCOPE AND COVERAGE AREA Sutherland has over 60 locations in 20 countries around the world, with mortgage centers of excel- lence locations in the United States, United Kingdom, India and the Philippines. Its locations include in- novation labs in San Francisco and London, enabling Sutherland to improve the mortgage customer experi- ence with its design thinking practice. REGULATORY COMPLIANCE Sutherland has a compliance management system to oversee licensing, reporting, insurance, regulatory reviews of policies and procedures, external audits, vendor management, quality assurance and control, and legal reviews for risk mitigation, and more. BUSINESS LINES, SERVICES, AND PRODUCTS Sutherland's offerings span the entire mortgage lifecycle, including origination, underwriting, prefund- ing quality control and compliance review, closing and funding, postfunding QC compliance, and loan servicing. Sutherland also delivers solutions to help accelerate your digital transformation, including data analytics, RPA, and mobile apps to handle origination and loan modification processes. KEY FEATURES/BENEFITS • Executive leadership team with average of 18 years of experience in the mortgage industry • Sutherland's team is mortgage bankers serving mortgage bankers, with experience in your shoes • Flexible engagement model accommodating end- to-end and component services • Track record of consistently exceeding partner (service level agreement) SLA requirements • Sutherland leverages its proprietary design labs, based in London and San Francisco for experience research, design, and innovation for its clients COMPETITIVE ADVANTAGE Sutherland takes pride on being mortgage bank- ers, serving mortgage bankers. Sutherland's team consists of industry professionals who have served the mortgage industry throughout their career and understand lenders' pain points and how to proac- tively address them. Sutherland also helps mortgage companies transform digitally by understanding the customer journey, unlocking new business opportuni- ties, and leveraging RPA, analytics, and mobile apps that handle originations and loan modifications. ADDED CLIENT VALUE Sutherland enables mortgage companies to trans- form their customer experience with the use of design thinking and customer journey mapping. Sutherland's in-house team of design researchers has transformed the customer experience for its mortgage clients fol- lowing visits to its San Francisco and London labs. KEYS TO SUCCESS The keys to Sutherland's success are a combination of understanding its client needs and the company's deep expertise in mortgage banking. Sutherland knows what the industry at large faces on a daily basis and offers transformative solutions to expertly service customers in an ever-increasing digital era. INDUSTRY AWARDS, ACCOLADES, AND MILESTONES • Innovator in NelsonHall's NEAT Evaluation in October 2017 • High Performer in HFS' Blueprint Report for Mortgage BPO Services in July 2016 • Major Contender in Everest Group's Mortgage BPS Service Provider Landscape in December 2017 • Verego Corporate Social Responsibility Certification in September 2017 • Named to the 2017 IAOP Global Outsourcing 100 List • Top 10 rank on the FlexJobs Top 100 Companies with Remote Jobs list since 2015 • Inc 5000 List of America's fastest-growing companies since 2007 • 2015 winner of Silver Stevie for Corporate Social Responsibility

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