MReport August 2018

TheMReport — News and strategies for the evolving mortgage marketplace.

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38 | TH E M R EP O RT SPECIAL ADVERTISING SECTION: 2018 OUTSOURCING GUIDE USRES KEY PERSONNEL Keith Guenther Founder & CEO Michael Bull CFO Angela Hurst SVP, Strategy & Development Rida Sharaf SVP, USRES Operations Tiffany Malm-Ruiz Director, REO Management & Ancillary Services STAFFING 110 company employees CONTACT INFORMATION 25520 Commercentre Drive, Lake Forest, CA 92630 Phone: 949.206.5371 Email: Web: COMPANY DESCRIPTION Founded in 1992, USRES is a provider of REO disposition services, origination and default appraisals, BPOs, and mobile chattel services. The company places as much value on technology and automation as it does on its expert staff and vendor panel. USRES has consistently worked to form strong relationships with not only agents and appraisers, but partners at every level. USRES also created a software solution, RES.NET, to provide an all- encompassing servicer technology. Initially created for internal use, the RES.NET platform has expanded in scope and is now used by numerous entities throughout the mortgage banking industry. BUSINESS LINES, SERVICES, AND PRODUCTS In addition to REO disposition, USRES offers clients a wide variety of valuation services including origination and default appraisals, BPOs, rental analysis reports, and mobile chattel services. Over 25 years, the company has developed a reliable vendor network of 80,000+ agents who are held to rigorous standards to ensure clients receive the highest quality product available. USRES takes pride in its reputation as a provider of the most accurate value assessments in the marketplace today. KEY FEATURES/BENEFITS Broker Price Opinions USRES maintains an experienced panel of licensed REO agents who are incentivized to perform high- quality BPOs by the prospect of receiving REO listings. USRES provides charting and progress for each report and is the only provider that pairs the benefits of integrated technology with its own in-house staff of licensed appraisers. This process ensures every BPO goes through a comprehensive audit for content and accuracy. Appraisals USRES seeks out and retains a robust network of licensed appraisers who are dedicated to their trade. All valuations are reviewed and audited by both an in-house team of appraisers and integrated QC functionality, giving their clients the perfect blend of technology and personal oversight. USRES's technology solution provides a secure and seamless experience for clients, appraisers, and borrowers alike. REO Disposition As the market fluctuates and client strategy adjusts, USRES provides clients with assistance liquidating their REO inventory through an end-to-end disposition process or on an a la carte basis. USRES draws on its 25 years of experience to provide clients with superior processes along with the support of knowledgeable staff. Rental Analysis Reports The USRES rental analysis report is a timely response to rentals becoming a viable revenue source for mortgage bankers pursuing NPL acquisitions. This product is completed by our network of REO agents who personally inspect each property. When paired with other valuation products, the rental analysis report provides clients with the necessary data for selecting the most profitable strategy for every file. Through varied offerings, in this and other niche segments, USRES has made a name for itself as a provider of end-to-end servicer solutions. Mobile Chattel NEW USRES offers mobile chattel services within the REO Portal. While many competitors do not provide a workflow for mobile chattel, USRES knows strategies and portfolios are always subject to change. The USRES staff has been trained and verified to deliver the same expertise and superior customer service clients have grown to count on. Whether the client currently works with mobile chattel properties or plans to do so in the future, USRES has all the tools they need to succeed. COMPETITIVE ADVANTAGE USRES's longevity sets it apart from other companies. Over the last 25 years, they have expanded and adapted their services to meet the changing needs of their customers and the industry as a whole. USRES provides customers with real- world solutions, creating a strategy based on their specific business challenges and unique portfolios. They have also established dedicated business units for each of their products, and the customer service team consistently has a first call resolution rate of 95 percent. The company attributes its 25 years of success to the development of strong relationships with business partners, which have enabled them to continue their commitment to service. ADDED CLIENT VALUE USRES's 25 years of experience has taught them that anyone can promise quick turn times and competitive pricing, but it's their commitment to client fidelity that set them apart. Understanding and valuing each customer and their specific strategy establishes a high standard of service within the organization. USRES's mission is to be a partner and resource to the mortgage banking industry by providing thought leadership and state of the art technology while maintaining the integrity and values on which the company was founded.

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