MReport May 2021

TheMReport — News and strategies for the evolving mortgage marketplace.

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M R EP O RT | 3 M R EP O RT | 3 CO NTE NTS FEATURES 16 RACING THE CLOCK Meeting the needs of today's mortgage customers with accuracy and speed is more important than ever. Here's how the industry is working to shorten turnaround times while maintaining a commitment to quality. 20 REMOVING COSTS WITH CONFIDENCE Learn how confidence scores can help improve quality and decrease costs. 24 RECRUITING GEN Z Dive deeper with a critical cohort that will increasingly yserve as a backbone for mortgage industry recruiting in the years to come. 28 FACING DOWN THE MORTGAGE INDUSTRY'S LOOMING CAPACITY CRISIS A shortage of underwriters may soon collide with the recent foreclosure moratoria to create headwinds for the industry. 32 EXPERT INSIGHTS Staying Nimble Amid Market Changes Bryan Filkey, Chief Strategy Officer for Interfirst Mortgage, discusses the non-government guaranteed space and managing workforce capacity as the housing market evolves. DEPARTMENTS 4 MTECH Getting a Head Start: These highlighted companies are leading the way in tech, innovation, and business growth. 11 MDWELL Many homeowners believe an increase in storms, extreme temperatures, wildfires, and rising sea levels warrant serious concern. 12 MCROWD Who's moving on and who's moving up in the industry?

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