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Stand and Be Recognized T his month, we take a look at a collective of very deserving award winners recognized at the recent Five Star Conference 2021 in Dallas. The annual Women in Housing Awards Luncheon spotlights the women who are making a difference in the industry, and are making a mark on their colleagues and peers. We hear from Rising Star Executive Awards winner Theresa Dumais, VP of Government & Industry Relations, Freddie Mac; Excellence in Leadership Award winner Sandra Jarish, President, Servicing, Planet Home Lending; Excellence in Mentorship Award winner Ramie Word, SVP Customer Care & Client Delivery, Mr. Cooper; Diversity & Inclusion Champion Award winner Sophie Kim, SVP, People & Culture, CIVIC Financial Services; and Laurie Maggiano Executive of the Year Award winner Ali Haralson, President, Auction.com as they share their proudest career moments and impart advice on the next generation of housing finance specialists. See pages 14-19 of this issue for a visual retrospective of our Women in Housing Awards Luncheon, and many of the other events held during the 2021 Five Star Conference. Also this month, Phil Britt discusses the influx of nonbank lenders competing for market share in his feature "Getting the Lay of the Lending Landscape." We hear from ServiceLink's Phillip Petrie who shares his thoughts on the future of the title industry, from emerging threats, to potentially transformative innovations. Madeline White of Parker + Lynch, part of the advisory and solutions firm, Adecco Group, examines the mortgage-hiring landscape and its changes over the last few years, and how lenders are keeping pace with these changes. Following the nation's largest wave of delinquent loans since the COVID-19 mortgage crisis, the industry's legacy practices and processes are being reimagined with innovative technologies to enhance the customer experience, and Jay Nair of Infosys shares his insights in his article, "How U.S. Mortgage Providers Can Innovate to Address New Demand." Susan Hartsock, Senior Director, Strategic Alliances for Origence, explores how the industry has taken advantage of the same techniques and digital processes that other industries have been offering in her feature, "Leveraging Strategic Integrations." You will find all of this and more inside the covers. Welcome to the October 2021 installment of MReport. David Wharton Editor-in-Chief 2 | M R EP O RT MNOTES © 2011 First American Financial Corporation and/or its affiliates. All rights reserved. YOUR business is OUR business! First American Mortgage Services is laser focused on mitigating YOUR cost, risk and exposure by aligning our advanced solutions with YOUR strategic objectives and compliance needs. We are the New First American, over 120 years young, strong and financially secure. Insight | Innovation | Integrity First American Title Insurance Company and First American Mortgage Services make no express or implied warranty respecting the information presented and assume no responsibility for errors or omissions. FIRST AMERICAN and FIRST AMERICAN TITLE are trademarks owned by First American Financial Corporation. 2 | Th e M Rep o RT Publisher Jon Ball contributing editor Abby Gregory online editor theMrePort.coM Ryan Schuette coPy editors Alison Rich emily White Youree heather hill contributors phil Britt Bob Calandra eric Fox Jack Konyk Mark Lieberman creative director Jason Stone art director Jonathan Won associate art directors Bruce Sons Chanyanont Loha-Unchit design director Sean Walker advertising Dina Duncan (214.525.6740) Jason Myers (214.525.6760) Andi Zimmerman (214.525.6724) technology Toby Tull Brandon Shangraw social Media Leon McKenzie Ani Vera circulation/corresPondence Celina Avila corPorate officers chairMan & chief creative officer chief executive officer Mark hulme edward R. Delgado business develoPMent Andi Zimmerman chief financial officer John harrison director of huMan resources ernest Gillespie director of oPerations Toby Tull account executives senior account executive Donna Lott (214.525.6792) sPonsorshiPs Jason Myers (214.525.6760) account executives Renee Charles (214.525.6742) Thomas Griffin (214.525.6754) Kristin Larson (214.525.6713) Ryan McLemore (214.525.6706) Marketing Travis Bogdon Matt hulme Production Kyle Curtis Miguel Martinez Christian McCrossan concierge Celina Avila art direction Jason Stone Sean Walker Jonathan Won No part of this publication may be reproduced without written permission from the publisher. ©2011 Reo publishing LLC All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MReport strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MReport does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials. FORDEFAULTSERVICINGPROFESSIONALS THEFIVESTARINSTITUTE Follow us. EDITOR-IN-CHIEF David Wharton EXECUTIVE CREATIVE DIRECTOR Jonathon Won CREATIVE DIRECTOR Jason Stone MANAGING DIGITAL EDITOR Eric C. Peck REPORTER Christina Hughes Babb Kyle G. Horst MAGAZINE CONTRIBUTORS Vladimir Bien-Aime Phil Britt Susan Hartsock Jay Nair Madeline White COPY EDITOR Brandy Scott ADVERTISING 214.525.6700 EDITORIAL ADVISORY BOARD Danielle Hale, Chief Economist, Realtor.com ® ; Ken Markison, Of Counsel, Weiner Brodsky Kider PC; Alex McGillis, Director of Product Development, Quicken Loans Erik Schmitt, Managing Director of Origination Division, Chase Home Lending; Rocky Stubbs, Managing Partner, Excelsior Dynamic Corporate Officers PRESIDENT & CFO Jonathan Hughes ART DIRECTION Jordan Funderburk, Jason Stone, Jonathon Won No part of this publication may be reproduced without written permission from the publisher. © 2021 Five Star Global, LLC. All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. MReport strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. MReport does not guarantee the accuracy of the information and is not liable for any damages, losses, or other detriment that may result from the use of these materials.