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TH E M R EP O RT | 41 Special Advertorial Section PROPERTY VALUATIONS GUIDE U.S. Real Estate Services (USRES) COMPANY DESCRIPTION Experience has taught USRES that anyone can promise quick turn times and competitive pricing, but it's commitment to client fidelity that set USRES apart. Understanding and valuing the customer as the foundation and lifeline of USRES establishes a high standard for service within its organization. USRES mission is to be a partner and resource to the mortgage banking industry by providing thought leadership and state of the art technology while maintaining the integrity and values that the company was founded on. COMPANY HISTORY Founded in 1991, USRES is an industry leader for REO disposition, origination, and default valuations. As a national AMC, USRES places equal value on technology and automation as it does on its expert staff and vendor panel. Over the course of time, USRES has consistently worked towards shaping a reliable and knowledgeable vendor panel including agents and appraisers. These vendors are consistently vetted and graded to provide clients with partners they can trust on every level. In 2003 the company also created its proprietary software solution, RES.NET, to provide an all-encompassing servicer technology suite for the mortgage banking industry. REGULATORY COMPLIANCE USRES has been in business for more than 20 years, which would not have been possible without a close pulse on regulatory changes over the years. Never before has the legislative environment impacted its customers as it does today, and USRES employs regulatory compliance experts to proactively adapt services and technology and help assure that a customers' business processes are compliant and secure, while identifying ways to improve efficiencies. USRES adheres to all service level agreements, USPAP, HUD, GSE, and other changing guidelines. BUSINESS LINES, SERVICES AND PRODUCTS USRES is a nationwide AMC, conducting a variety of default and origination valuation services including appraisals and BPOs. For ultimate quality, USRES leverages a combination of technology and professional expertise. The company is also a full service REO disposition provider handling HOA management, property tax coordination, procurement, pre-marketing and marketing, occupied management, evictions, compliance, closing, and loss prevention. KEY FEATURES/BENEFITS • Appraisals USRES provides default and origination appraisals, using a hybrid approach that combines technology and the expertise of industry professionals. Requests are filled by USRES' nationwide network of more than 20,000 licensed, vetted appraisers and real estate professionals. Automated QC assurance ensures clients remain compliant and each appraisal is further audited via an in-house team of licensed and certified appraisers. Additionally, USRES electronically archives completed appraisals, which are available to customers through a Web portal. • Broker Price Opinions USRES is the only BPO provider with an in-house staff of licensed appraisers that audit every BPO for content and accuracy. The company's nationwide network of more than 80,000 vetted real estate agents performs property inspections and valuations. USRES provides a 90 percent on time delivery guarantee to customers. • REO Disposition USRES offers a wide array of services to support its clients in the liquidation of REO assets. In today's market, clients require a range of services and agility throughout the various stages of the disposition cycle. The USRES Distressed Asset Management team specializes in the liquidation of your assets through efficiencies gained by utilizing their 20 years' experience and motivated staff, class leading technology, and superior customer and vendor support. COMPETITIVE ADVANTAGE USRES's longevity sets it apart from other companies. Over the years, the company has expanded and adapted its services to meet the changing needs of customers and the industry as a whole. Its use of a hybrid approach to valuations is also unique. By combining the power of technology and automation with the careful eye and knowledge of top industry experts, they are able to emphasize quality while maintaining strict turn times. USRES provides customers with real world solutions, creating a strategy based on their individual business challenges and unique portfolios. It has also established dedicated business units for each of its products, and the customer service team consistently has a first call resolution rate of 95 percent. The company attributes its 24 years' success to the development of strong relationships with business partners, which have enabled the company to continue its commitment to service. KEY PERSONNEL Keith Guenther Founder/CEO Michael Bull CFO Angela Hurst SVP, Business Development Rida Sharaf SVP, Real Estate Operations George Paquette Chief Appraiser STAFF 110 employees CONTACT INFORMATION 25520 Commercecentre Drive, 2nd Floor Lake Forest, CA 92630 Phone: 949.206.5371 Email: sales@usres.com Web: USRES.com