MReport September 2022

TheMReport — News and strategies for the evolving mortgage marketplace.

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30 | M R EP O RT An MReport Issue Featuring Five Star Conference's Awards Finalists What Others Are Saying "Rosa is a young and talented superstar. She has worked for Mr. Cooper for seven and a half years and has consistently demonstrated strong leadership. She provides spot-on guidance to her team as she navigates both the cash and credit reporting worlds that she leads. Rosa continually goes above and beyond the call of duty in the development, implementation, and sustainability for all the processes she is over. She is a true team player, working across the organization to ensure we are delighting our customers with every transaction by going beyond expectations with every internal/external customer service experience through creative problem- solving. This has been most true during the recent COVID-19 time. Every day the rules of engagement changed, and every day Rosa rose to the occasion with prompt solutions. Rosa is a change agent and an influencer." What This Nomination Means to Her "As a Hispanic woman in an officer position, I am humbled to be recognized by my peers as a Rising Star Executive finalist for the 2022 Women in Housing Awards. This honor is a resounding testament to the path many women of color have paved for people like me. I am forever grateful to my parents for risking all they had to immigrate to the United States in the hopes of providing me with greater opportunities. With this in mind, I aim to always promote safe and encouraging environments where all people and ideas are respected and innovation can flourish." What Others Are Saying "Joette Bonin began her career working as a Litigation Paralegal at a Mortgage Servicing Law Firm as she learned the business. This led to another law firm position as a Client Relations Manager, developing her varying skills. Continuing to rise, she took a position at Fay Servicing in Foreclosure as a processor. Due to her abilities to inspire and lead, within five years, she rose to the position of VP of Foreclosure at Fay Servicing. As a VP, she leads an exceptional team to oversee law firms, drive the internal processes, work directly with investors, and communicate with upper management to optimize customer experience, team member enthusiasm, and company goals. Joette is rising to the top with her positivity, ability to lead, and her determination to drive progress for Fay Servicing LLC and the mortgage servicing community." What This Nomination Means to Her "I have been with Fay for nearly six years; I came to Fay after a rewarding career as a Litigation Paralegal. I currently manage teams in Foreclosure and Property Preservation. I enjoy meeting people and building strong relationships; I believe relationships are crucial for success both personally and professionally. I am a mother to two amazing adult children, a dog mom, and enjoy the outdoors and fitness. I am honored to be nominated for this award and grateful to Jan Bond and the team at McCalla Raymer Leibert Peirce, LLC for their consideration. Knowing the work I do is recognized and appreciated by this talented group of professionals means a great deal to me. My growth and success are a direct reflection of the people I am privileged to work with every day, as well as the leadership at Fay." The Rising Star E xecutive Award The Rising Star Executive Award: This award recognizes young women leaders who, while still early in their careers, have demonstrated an outstanding capability to lead and drive progress. Rosa Arriaga VP Loan Administration Mr. Cooper Joette Bonin VP Fay Servicing, LLC

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